Serco - IT Service Desk Support
il y a 1 mois
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe. We are currently seeking an experienced and dynamic IT Service Desk to join our team Main responsibilities As IT Service Desk Support you will be responsible for Have a good understanding of the Service Desk environment (i.e. the Service Desk Tool and the Automated Call Distribution (Acd) system), Front Office Applications (as detailed in the Dga CIS Service Catalogue), as well as call handling aspects related to Gsc specific services (e.g. confidentiality or criticality of services) Ability to use of the Service Desk tools in the accomplishments of their tasks Use remote desktop technology to remotely diagnose and/or resolve incidents (SCCM) You shall handle different types of service requests, being User Incidents concerning all CIS related infrastructure User Requests concerning removals, changes or additions of software or Hardware Inquiries about incident/request status Participate in outgoing campaigns related to the above service requests. Handle service requests introduced by: Phone, E-mail, Web In addition, Incidents can originate from the event management process, which can generate automated alerts Incident resolution shall be achieved concerning the following types of incidents: General CIS questions (hard- and software related) CIS Procedures (mainly requests related) Operating Systems All drivers and software to support configurations as mentioned by supported Hardware Office Applications Basic functionality of specialised software (following training by Sgc). Documented cases in the Knowledge Base, as far as no physical intervention is required Shall understand the confidentiality of their function, and strictly adhere to the rules set out in Annex E: Security Measures. Agents shall be required to sign a confidentiality agreement Co-operate with Second Line and Third Line Support, as well as with other sectors (requests, networking, system management, etc.). they should provide all necessary incident information on an escalated incident to avoid duplication of resources and customer nuisance All close incidents should be documented in such a way that documentation is provided to allow a correct analysis of the type of incident and its resolution, as well as provide appropriate information leading to a problem resolution where applicable Co-operate fully to each kind of customer satisfaction program Successful candidate Have proficiency - Understanding and Speaking - Level C.1 or above using the Common European Framework of Reference for Languages (Cef) - in at least two languages, being English and French. Additional levels or knowledge of these or other EU languages provides added value. Have a thorough knowledge of IT and Communication Systems environments, through specific education and through experience (at least two years). Have an excellent knowledge of MS Windows (current release: Windows 7). The level and application of the required knowledge is set to be minimal at the level of Microsoft Certified Solutions Associate (MCSA: Windows 7). You shall have an excellent knowledge of standard Office applications (MS word, MS Excel, MS PowerPoint, MS internet explorer, and MS outlook). minimal certification required are For MS-Word: Mos: Microsoft Office Word 2010 Expert For MS-Excel: Mos: Microsoft Office Excel 2010 Expert For MS-Outlook 2010: Mos: Microsoft Office Outlook 2010 Specialist PowerPoint 2010: Mos: Microsoft Office PowerPoint 2010 Specialist Have previous work experience in a customer support environment or in a field that requires strong interpersonal communications skills of at least two years. Have outstanding listening and comprehension skills, interpersonal communication skills, keyboard skills and ability to deal with all levels of professionals in an organisation. Have the ability to work in a multi-cultural environment. Required to use their skills and general knowledge to take responsibility of a customer request or incident, and respond by providing great customer care and using appropriate information, by training the customer and by remote analysis of the incident. Maintain a good understanding of products and relevant procedures in use at the Gsc. Required occasionally to work outside standard working hours. Required to have a clean criminal record. Required to have a security clearance allowing access to classified information (up to Secret EU level) and thus be prepared to undergo security screening About the company Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe Why should you join serco Chance to contribute to innovation in the public services sector A company passionate about diversity and inclusion Permanent employment with comprehensive Serco Benefits package We are diverse and inclusive organisation At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It's a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant. We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas. In the UK we are proud to be a Disability Confident Leader in the government's scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany. If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Please contact the recruitment team if needed Data protection For more information on how the personal data is processed, please see the link Data Protection policy here.
-
IT Support Service desk
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinSerco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European...
-
Serco - Enterprise Architect
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinSerco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European...
-
Serco - Java Developer
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinJob introduction Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for...
-
Serco - Full-stack Developer
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinSerco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service...
-
Software Engineer Java Development
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinFurther information available from the Serco Europe Recruitment Team Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and...
-
IT Service Desk Officer
Il y a 2 mois
Bruxelles, Belgique Smals Temps pleinChez Smals, plus de 2000 professionnels façonnent, chaque jour, l’avenir en s’investissant dans « l’ICT for Society ». Ces systèmes ICT de pointe permettent à nos clients de garantir des services encore plus performants dans des domaines tels que le travail, la famille et la santé. À terme, eHealth, une plateforme d'échange sécurisée...
-
IT Service Desk Officer
il y a 10 heures
Bruxelles, Belgique Smals Temps pleinChez Smals, plus de 2000 professionnels façonnent, chaque jour, l’avenir en s’investissant dans « l’ICT for Society ». Ces systèmes ICT de pointe permettent à nos clients de garantir des services encore plus performants dans des domaines tels que le travail, la famille et la santé. À terme, eHealth, une plateforme d'échange sécurisée...
-
IT Service Desk Officer
il y a 23 heures
Bruxelles, Belgique Smals Temps pleinChez Smals, plus de 2000 professionnels façonnent, chaque jour, l’avenir en s’investissant dans « l’ICT for Society ». Ces systèmes ICT de pointe permettent à nos clients de garantir des services encore plus performants dans des domaines tels que le travail, la famille et la santé. À terme, eHealth, une plateforme d'échange sécurisée...
-
Serco - Workplace Security Specialist
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinMain responsibilities Conducting security risk assessments in Digital Workplace context Diagnose potentially complex security-related and/or identity-related issues Design implement and support effective solutions for mitigating security risks Integrating different security technologies in a complex environment Integrating end point security solutions...
-
Serco - Expert in AI / NLP / ML
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinMain responsibilities Development and maintenance of software applications in the field of Natural Language Processing (NLP), Machine Learning (ML) and/or Artificial Intelligence (AI); Training of custom Machine Learning / deep learning models based on structured and unstructured data; Selecting features, building and optimizing classifiers using...
-
Serco - Expert in AI / NLP / ML
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinMain responsibilitiesDevelopment and maintenance of software applications in the field of Natural Language Processing (NLP), Machine Learning (ML) and/or Artificial Intelligence (AI);Training of custom Machine Learning / deep learning models based on structured and unstructured data;Selecting features, building and optimizing classifiers using Machine...
-
Full-stack Developer
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinSerco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Essential] Development of front-end website architecture Essential] Development of back-end website applications [Essential] Development for SharePoint 2016/2019 client and server side Development for...
-
IT Service Desk Officer
Il y a 2 mois
Bruxelles, Belgique Smals Temps pleinMeer dan 2000 professionals omarmen bij Smals elke dag de toekomst door zich in te zetten voor ICT for Society. Hoogtechnologische ICT-systemen zorgen voor meer efficiëntie in de belangrijke sociale verantwoordelijkheidsdomeinen van onze klanten zoals werk, gezin en gezondheid. Het eHealthplatform, een beveiligd uitwisselingsplatform voor medische...
-
IT Service Desk
il y a 14 heures
Bruxelles Saint-Gilles, Belgique Brainwave Optigrators Temps pleinThis is a three month (Extendable) mission at 1060 Belgium. Language Requirements are DUTCH and FRENCH. DESCRIPTION: The Applicant will be a central point of contact and will have to process the 1st level analysis for any type of operational support request. In addition, it will be an important relay point for internal teams in solving technical...
-
It Support Officer 2nd Line
Il y a 4 mois
Bruxelles, Belgique Smals Temps pleinHet Service Desk team behandelt eerstelijnsaanvragen, beheert werkstations en is verantwoordelijk voor de M365-omgevingen van Smals en haar klanten. Het team is opgedeeld in 3 grote groepen: Support, Collaborative Systems en Install Soft. - Als 2nd line Support Officer ga je geen enkel IT-probleem uit de weg. - Je functioneert als escalatiepunt voor het...
-
Serco - Cloud Operations Specialist
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinMain responsibilitiesConfigures, and administers cloud infrastructure and applicationsDefine configuration management and deployment strategies for Cloud resourcesEnsure availability and stability of cloud production environmentsDevelop, and design software automation and scripts to orchestrate cloud and Virtualizationtechnologies with defined scope,...
-
Smals - IT Service Desk Officer
il y a 1 mois
Bruxelles, Belgique Smals Temps pleinAls IT Service Desk Officer versterk je het team dat verantwoordelijk is voor de eerstelijnsondersteuning van ongeveer 1500 interne en externe gebruikers. Je taken en verantwoordelijkheden omvatten Aanvragen beheren voor IT-apparatuur, waaronder computers, printers en andere randapparatuur Toegang tot de verschillende toepassingen en IT-systemen...
-
Smals - IT Service Desk Officer
il y a 1 mois
Bruxelles, Belgique Smals Temps pleinAls IT Service Desk Officer versterk je het team dat verantwoordelijk is voor de eerstelijnsondersteuning van ongeveer 1500 interne en externe gebruikers.Je taken en verantwoordelijkheden omvattenAanvragen beheren voor IT-apparatuur, waaronder computers, printers en andere randapparatuurToegang tot de verschillende toepassingen en IT-systemen toewijzen en...
-
Serco - Cloud Operations Specialist
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinMain responsibilities Configures, and administers cloud infrastructure and applications Define configuration management and deployment strategies for Cloud resources Ensure availability and stability of cloud production environments Develop, and design software automation and scripts to orchestrate cloud and Virtualization technologies with defined...
-
Serco - Workplace Security Specialist
il y a 1 mois
Bruxelles, Belgique Serco Temps pleinMain responsibilitiesConducting security risk assessments in Digital Workplace contextDiagnose potentially complex security-related and/or identity-related issuesDesign implement and support effective solutions for mitigating security risksIntegrating different security technologies in a complex environmentIntegrating end point security solutions but with...
