Service Delivery Manager/Account Service Manager

il y a 4 semaines


Provincie Luxemburg, Belgique Proximus Luxembourg S.A. Temps plein

Telindus Luxembourg – Share more than technologies Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training. Job Content: Le SAM / SDM est un poste à double fonction qui combine les responsabilités de Service Account Manager et de Service Delivery Manager. Le SAM / SDM est chargé de la supervision et de la coordination d’un ou plusieurs clients clés, définis par la complexité des services fournis, le volume des services ou leur importance stratégique. Ce rôle implique également de s'assurer que les services fournis et les projets réalisés sont de haute qualité, en conformité avec la gouvernance du département EBU CSM. Servir de relais pour la stratégie, les décisions, les projets et les initiatives de la direction et/ou d’autres départements.
Assurer la relation avec le client, comprendre ses enjeux et définir une stratégie à long terme.
Connaissances techniques généralistes.
Disposer d’une certification en service management (ITIL, etc.).
Connaissance, analyse et interprétation des contrats et SLA en vue de leur mise en œuvre.
Sens de l’organisation et de la planification.
~ Capacité d’analyse (structure et formalisation de rapports et processus).
~ Capacité d’écoute active et de conseil.


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