Partner & Performance Lead
il y a 10 heures
The Role As our Partner & Performance Lead, you are the strategic bridge between Mobile Vikings and our external customer service partner. Your mission is to drive seamless collaboration and actionable insights across both internal teams and external stakeholders. In short: you ensure our service quality is legendary, our processes are efficient, and our partners feel like part of the Viking clan.
Lead daily check-ins, weekly syncs, and monthly business reviews to monitor key
metrics quality, Efficiency, Productivity, CSAT, SLA adherence).
Turn data into action: Collaborate with the partner to drive corrective actions and initiatives that boost outcomes.
Track operational trends and constructively challenge First Line, WFM, and Operational Excellence leads to sharper processes and service levels.
Ensure targets, forecasts, staffing, and operational goals are perfectly synced between teams.
Manage escalations and recurring issues to ensure consistent service delivery, leaving no gaps in our processes.
Let’s take those operational signals and turn them into real improvements for our tools, content, or workflows. Work with different teams to make the whole customer journey smooth and awesome, keeping the customer experience top-notch.
Who has solid experience in customer operations, BPO/Vendor Management, or Performance Management.
Who possesses a strong analytical mindset, you speak “data” fluently and know how to turn a spreadsheet into a strategy.
Who masters the art of balancing strict operational rigor with empathetic relationship management.
Who is proficient in French. (English is ourcompany language, so itis also amust. Dutch comes in handy.)
We are a diverse group, and while our company language is
English, we also speak in puns and memes ;-).
Let’s the delicious coffee accompanied by the (more than) occasional snacks.
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Partner & Performance Lead
il y a 7 heures
Hasselt, Belgique Mobile Vikings Temps pleinThe Role As our Partner & Performance Lead, you are the strategic bridge between Mobile Vikings and our external customer service partner. You won't just track numbers; you will own the performance relationship, balancing operational rigor with a human touch. Your mission is to drive seamless collaboration and actionable insights across both internal teams...
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Partner & Performance Lead
il y a 10 heures
Hasselt, Belgique Mobile Vikings Temps pleinThe Role As our Partner & Performance Lead, you are the strategic bridge between Mobile Vikings and our external customer service partner. You won't just track numbers; you will own the performance relationship, balancing operational rigor with a human touch. Your mission is to drive seamless collaboration and actionable insights across both internal teams...
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Hasselt, Belgique Mobile Vikings Temps pleinThe RoleAs our Partner & Performance Lead, you are the strategic bridge between Mobile Vikings and our external customer service partner. You won’t just track numbers; you will own the performance relationship, balancing operational rigor with a human touch. Your mission is to drive seamless collaboration and actionable insights across both internal teams...
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Hasselt, Belgique Mobile Vikings Temps pleinThe RoleAs our Partner & Performance Lead, you are the strategic bridge between Mobile Vikings and our external customer service partner. You won't just track numbers; you will own the performance relationship, balancing operational rigor with a human touch. Your mission is to drive seamless collaboration and actionable insights across both internal teams...
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Hasselt, Belgique Mobile Vikings Temps pleinThe RoleAs our Partner & Performance Lead, you are the strategic bridge between Mobile Vikings and our external customer service partner. You won't just track numbers; you will own the performance relationship, balancing operational rigor with a human touch. Your mission is to drive seamless collaboration and actionable insights across both internal teams...
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