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Customer service and support agent
il y a 3 jours
- First point of contact for the international customers of a prestigious European Organisation;
- Providing general and subject-specific support to customers regarding bespoke applications and procedures, various forms and fees, online tools and services;
- Responsible for registration and processing of customer enquiries via phone, contact form and email;
- User guidance on the organisation webpage to ensure applicants and companies understand the bespoke procedures;
- Customer data management and maintenance in various data management tools.
- Fluency in German and English and ideally in French;
- Preferably previous experience in customer care or hospitality;
- Passionate about customer care and ability to work in a dynamic customer service environment;
- Ability to pick things up quickly and wants to learn new things;
- Customer focused with experience of managing complex enquiries;
- Excellent communication skills;
- Organisational and problem solving skills;
- Team player who enjoys working in a cross-functional, diverse and international team.
- Outstanding reference in your CV of a renowned international organisation;
- Permanent/Full time employment;
- Multicultural environment;
- 3-6 months of on-the-job training in various areas with trips to customer site.
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Customer Care
il y a 3 jours
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