Customer service and support agent

il y a 3 jours


Provincie Luxemburg, Belgique INFEUROPE SA Temps plein
For a Luxembourg based support desk for an European Organisation, infeurope is looking for a Customer Service and Support agent with good communication skills. Tasks and Responsibilities:
  • First point of contact for the international customers of a prestigious European Organisation;
  • Providing general and subject-specific support to customers regarding bespoke applications and procedures, various forms and fees, online tools and services;
  • Responsible for registration and processing of customer enquiries via phone, contact form and email;
  • User guidance on the organisation webpage to ensure applicants and companies understand the bespoke procedures;
  • Customer data management and maintenance in various data management tools.
Your Profile:
  • Fluency in German and English and ideally in French;
  • Preferably previous experience in customer care or hospitality;
  • Passionate about customer care and ability to work in a dynamic customer service environment;
  • Ability to pick things up quickly and wants to learn new things;
  • Customer focused with experience of managing complex enquiries;
  • Excellent communication skills;
  • Organisational and problem solving skills;
  • Team player who enjoys working in a cross-functional, diverse and international team.
Our Offer:
  • Outstanding reference in your CV of a renowned international organisation;
  • Permanent/Full time employment;
  • Multicultural environment;
  • 3-6 months of on-the-job training in various areas with trips to customer site.

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