Customer service helpdesk support
il y a 3 jours
Telindus Luxembourg – Share more than technologies Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training. Always in search of innovation, Telindus works daily to boost the growth of its #x2013; Job Content: As a Technical Helpdesk Customer Care representative, you will manage and monitor the dedicated service desk and contribute to the development of the Group's activities. Your responsibilities will include: - Collecting information provided by the client, ensuring it is well understood, and recording it in the ticketing tools
- Processing tickets and resolving incidents
- Transmitting data to the relevant departments after establishing a preliminary diagnosis of the problems and attempting initial resolutions
- Checking each client's history and verifying any maintenance contract guarantees
- Updating general and client-specific procedures
- Providing technical on-call support
- Contributing to the continuous improvement of service procedures
- Participating in internal projects related to the service
- Adhering to established KPIs
Profile:
Diploma in the field of computer science or similar experience
Minimum of 2 years of experience as a Helpdesk Technician
Knowledge of operating systems (Microsoft Windows), office applications (Microsoft Office) and office equipment
Excellent interpersonal skills, analytical mind, rigor, autonomy and proactivity
Knowledge of ITIL processes and best practices
Customer-centric - service oriented mindset
Tools – Knowledge of Service Now is considered an advantage
Soft Skills, good written and verbal communication in French and English
Strong sense of priorities and the ability to distribute workload based on the impact of incidents
Excellent interpersonal skills, analytical mindset, rigor, and proactivity
Our offer: A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.
-
Technical Helpdesk Customer Care
il y a 2 semaines
Provincie Luxemburg, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies! Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
-
Customer service and support agent
il y a 22 heures
Provincie Luxemburg, Belgique INFEUROPE SA Temps pleinFor a Luxembourg based support desk for an European Organisation, infeurope is looking for a Customer Service and Support agent with good communication skills. Tasks and Responsibilities: First point of contact for the international customers of a prestigious European Organisation; Providing general and subject-specific support to customers regarding...
-
Customer Care
il y a 22 heures
Provincie Luxemburg, Belgique INFEUROPE SA Temps pleinFor a Luxembourg based support desk for an European Organisation, infeurope is looking for a Customer Service and Support agent with good communication skills. First point of contact for the international customers of a prestigious European Organisation; Providing general and subject-specific support to customers regarding bespoke applications and...
-
IT Helpdesk
il y a 2 semaines
Provincie Luxemburg, Belgique greenfield Temps pleinOur client, an industrial group with a storied history spanning over 150 years, is a prestigious and family-run leader in its field. With a robust presence of over 500 dedicated professionals in Luxembourg and a global footprint servicing an international customer base, they exemplify success and innovation. Renowned for their comprehensive control over all...
-
Support Officer
il y a 22 heures
Provincie Luxemburg, Belgique Advanzia Bank SA Temps pleinAPPLICATION SUPPORT & AUTOMATION INTEGRATION OFFICER – CHANGE & INNOVATION SUPPORTThe Application Support team is part of the IT department that monitors and maintains the efficiency of our business applications. They are experts in optimising and building business processes and in supporting our end users, which are both our employees and our credit card...
-
Support Officer
il y a 22 heures
Provincie Luxemburg, Belgique Advanzia Bank SA Temps pleinAPPLICATION SUPPORT & AUTOMATION INTEGRATION OFFICER - AUTOMIC SUPPORTThe Application Support team is part of the IT department that monitors and maintains the efficiency of our business applications. They are experts in optimising and building business processes and in supporting our end users, which are both our employees and our credit card customers. The...
-
Account Manager
il y a 3 jours
Provincie Luxemburg, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies! Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
-
Service Support IT H/F
il y a 2 semaines
Provincie Luxemburg, Belgique POST Luxembourg Temps pleinService Support IT Lieu: Luxembourg, Luxembourg Entreprise: POST Luxembourg Acteur majeur des télécoms et opérateur national du service postal et financier postal, le groupe POST Luxembourg est un pilier incontournable de l'économie luxembourgeoise.Au sein de POST Telecom, le département Delivery prend en charge les demandes de support et les...
-
Application support
il y a 22 heures
Provincie Luxemburg, Belgique Advanzia Bank SA Temps pleinLOOKING FOR MORE THAN A JOB? JOIN US! APPLICATION SUPPORT & AUTOMATION INTEGRATION OFFICER - AUTOMIC SUPPORTThe Application Support team is part of the IT department that monitors and maintains the efficiency of our business applications. They are experts in optimising and building business processes and in supporting our end users, which are both our...
-
Application support
il y a 22 heures
Provincie Luxemburg, Belgique Advanzia Bank SA Temps pleinLOOKING FOR MORE THAN A JOB? JOIN US! APPLICATION SUPPORT & AUTOMATION INTEGRATION OFFICER – CHANGE & INNOVATION SUPPORTThe Application Support team is part of the IT department that monitors and maintains the efficiency of our business applications. They are experts in optimising and building business processes and in supporting our end users, which are...
-
Service Support IT H/F
il y a 2 semaines
Provincie Luxemburg, Belgique POST Luxembourg Temps pleinService Support IT Lieu: Luxembourg, Luxembourg Entreprise: POST Luxembourg Acteur majeur des télécoms et opérateur national du service postal et financier postal, le groupe POST Luxembourg est un pilier incontournable de l'économie luxembourgeoise.Au sein de POST Telecom, le département Delivery prend en charge les demandes de support et les...
-
Presales - Managed Security Services
il y a 2 semaines
Provincie Luxemburg, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies! Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
-
Security Services Presales
il y a 3 jours
Provincie Luxemburg, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies! Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
-
Customer Service Representative German-English-French
il y a 2 semaines
Provincie Luxemburg, Belgique SOFITEX Temps pleinÀ propos de nousSofitex Talent Recruitment Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.MissionFor one of our clients...
-
Cloud Engineer
il y a 2 semaines
Provincie Luxemburg, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies! Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
-
Client Services Coordinator
il y a 2 semaines
Provincie Luxemburg, Belgique Bank Pictet & Cie Temps pleinFounded in 1805 and headquartered in Geneva, Switzerland, the Group is represented at 30 offices in financial centres worldwide, and currently employs over 5200 people. FundPartner Solutions provides a full suite of fund administration and private label funds services. The global team of industry experts specialises in fund domiciliation, registration and...
-
Cloud Engineer
il y a 2 semaines
Provincie Luxemburg, Belgique Proximus Luxembourg S.A. Temps pleinTelindus Luxembourg – Share more than technologies! Telindus is a brand of Proximus Luxembourg. Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT...
-
Senior Corporate Officer-Human-sized Service Provider
il y a 2 semaines
Provincie Luxemburg, Belgique Austin Bright Temps pleinAre you looking for a new career boost in a human-centric service provider ? Join our client located in Luxembourg city as a Senior Corporate Officer . Within a company of around 20 people, which focuses on the well-being of its employees and supports them throughout their working lives to ensure that their working environment is healthy and welcoming...
-
Project Administration& Support
il y a 2 jours
Provincie Luxemburg, Belgique BlackRidge Group Temps pleinThe incumbent is responsible as direct and main contact for the timely and accurate delivery of Client support for all fund administration requests and project execution. Main contact for fee related requests of clients representative FA for onshore and offshore funds in Luxembourg. Ensure a high quality of service delivery by monitoring via the Fee...
-
Officer (m/w/d)
il y a 3 jours
Provincie Luxemburg, Belgique Advanzia Bank SA Temps pleinPRODUCT DELIVERY OFFICERAs member of the Product Delivery team you will play an important role in how Advanzia collaborates across departments and support the growth of our business in a fast-changing environment. Within the Product & Growth department, the Product Delivery team is responsible for the requirements and change management. The team supports all...
