Key Account Manager

il y a 5 jours


Bruxelles, Région de Bruxelles, Belgique Contexte Temps plein
At contexte, an Account Manager (AM) owns a portfolio of several customer accounts. They handle onboarding, training, renewals, customer retention, daily support, and account growth . The EU AM is part of the EU squad, reporting to the Chief Sales Officer.

Account Management:
Onboard and train new customers transferred from Account Executives.
Provide regular and personalized account monitoring.
Contract Renewal:
Identify contract renewal and offer update opportunities.
Negotiate and finalize contract renewal terms.
Work closely with internal teams (AE, Rev Ops, KA) to prepare and propose attractive and competitive offers.
Create account maps and customer personas.
Create and deliver customized sales proposals.
Participate in (and help organize) in-person events for Brussels-based audience.
Coordinate projects effectively across editorial, product, marketing, and communications teams.
Coordinate with internal teams, including Sales, Communication, Marketing, and Product, to ensure a cohesive and effective response to customer needs.
Co-develop the squad's operational organization in collaboration with the Sales Director and team members.
Gather and communicate customer feedback to product development teams to improve the company's offerings.
Hold a 3- to 5-year higher education degree in business, marketing, communications, or an equivalent field.
Have a minimum of 3 years of experience in account management, ideally in the media sector. A minimum of 2 years of sales experience is a requirement.
Experience in Sales Force is a plus.
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