Team lead
il y a 4 semaines
Job Description Job Title: Team lead - IT Service Quality and Support
Location: Belgium
Languages: English, French, Dutch
Homework: 3/5
Requested Start Date: 5 Jan 2026
Duration: 12 months - B2B contract only.
Max Buy-in Price: 500-550 (negotiable)
Description
The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fueled by open and curious minds? People who are passionate about their work and create new solutions for a new day? Then you’re at the right place. Bring your talent. Learn new skills. Make a positive impact.
We enable to achieve its Digital Strategy and have a tangible impact on digital transformation by being a “one-stop-shop” for all digital initiatives, whilst driving innovation, enhancing digital capabilities and integrating technologies to create competitive business advantages for our clients.
Your Impact
● Lead and manage the Service Quality and Support team, combining IT Helpdesk and IT Service Management (ITSM) functions.
● Drive operational excellence and foster a culture of accountability and continuous improvement.
● Oversee service performance, service transition, and service design initiatives.
● Develop and implement strategies, policies, and processes to enhance service quality and user experience.
● Establish and monitor KPIs to track and improve service delivery.
● Manage relationships with external service providers and vendors, ensuring compliance with SLAs.
● Ensure robust incident management and disaster recovery planning.
● Participate in budget planning and resource allocation.
● Provide expert guidance to stakeholders on IT service quality and support matters.
About You
● Proven experience in IT Service Management and Support, ideally in a leadership role within a corporate environment.
● Strong ability to develop and execute tactical plans for service improvement and team development.
● Participate in yearly budget cycles and manage budgets. Ability to optimize resource allocation to maximize efficiency and achieve cost-effectiveness.
● Demonstrate autonomy, initiative, rigor and involvement;
● Excellent organizational, interpersonal and communication skills;
● Appropriate knowledge of English (spoken/written) is mandatory, plus being fluent in French or Dutch.
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