Customer Advisor

il y a 4 jours


Bruxelles, Région de Bruxelles, Belgique Nexeo Temps plein

Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.

As a consultant you will have the opportunity to be part of Nexeo:

  • International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
  • + 450 employees
  • over 20% growth each year

We are currently looking for a Customer Advisor for one of our clients in the automotive sector.

Your responsibilities:

  • Customer Relations: With customer satisfaction as the goal, you are responsible for both telephone and written interactions with end customers regarding the commercial and administrative aspects of maintenance contracts.
    • Dealer Relations: As the point of contact for the dealer network, you closely collaborate with concession sales representatives.
      • Fleet Activation of New Contracts: Administrative initiation of all contracts, covering both service aspects and billing to customers.
        • Regularizations of Ongoing Contracts: Monitoring ongoing contracts and making necessary adjustments if there are deviations from the initial parameters.
          • Contract Terminations: Handling exceptional contract terminations and taking necessary actions after consultation with superiors.
            • Questions and Complaints: Addressing both telephone and written inquiries or complaints.
              • Payment Follow-ups: Managing and monitoring overdue payments.

Your profile:

  • You have gained relevant initial experience as a Customer Advisor
  • You have excellent proficiency in both French and Dutch, both orally and in writing, and you have operational knowledge of English.
  • You are flexible and organized, with a sense of priorities. You can work both independently and as part of a team.
  • Common Microsoft Office applications (Outlook, Word, Excel, etc.) are familiar to you.


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