Customer Advisor

Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions. As a consultant you will have the opportunity to be part of Nexeo: International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)+ 450 employees over 20% growth each year We are currently looking for a Customer Advisor for one of our clients in the automotive sector. Your responsibilities: Customer Relations: With customer satisfaction as the goal, you are responsible for both telephone and written interactions with end customers regarding the commercial and administrative aspects of maintenance contracts. Dealer Relations: As the point of contact for the dealer network, you closely collaborate with concession sales representatives. Fleet Activation of New Contracts: Administrative initiation of all contracts, covering both service aspects and billing to customers. Regularizations of Ongoing Contracts: Monitoring ongoing contracts and making necessary adjustments if there are deviations from the initial parameters. Contract Terminations: Handling exceptional contract terminations and taking necessary actions after consultation with superiors. Questions and Complaints: Addressing both telephone and written inquiries or complaints. Payment Follow-ups: Managing and monitoring overdue payments. Your profile: You have gained relevant initial experience as a Customer Advisor You have excellent proficiency in both French and Dutch, both orally and in writing, and you have operational knowledge of English. You are flexible and organized, with a sense of priorities. You can work both independently and as part of a team. Common Microsoft Office applications (Outlook, Word, Excel, etc.) are familiar to you.