Support Customer Service Medewerker
il y a 2 semaines
Falk & Ross is one of Europe’s leading textile wholesalers for promotional wear, merchandise, and workwear. Our mission is to deliver quality, service, and reliability, enabling our partners to present their brands in the best possible way.
With a strong international network, modern logistics, and a dedicated team, we are shaping the future of the textile industry.
For our office in Waterloo we need a Customer Service Representative to support the BENELUX – Scandinavia – Ireland market
As a Customer Service Representative, your core mission is to support the customer by providing a courteous and professional service via an effective and efficient order management, answering any enquiries and dealing with any issues. Follow up on backorder status, contacting internal teams for expediting where possible and customer communication
# Assisting and guiding the customers through our online tools such as the webshop
# Process dropshipments in collaboration with the internal departments, procurement and accounting.
# Provide support in the current process of handling claims and adapt to take up a more active role when the improved process comes into effect.
# Identify and signal potential lead/buying signals from the customer contacts and pass these on to the sales team.
# Maintain data in ERP (Sage) and CRM (Salesforce.Collaborate with internal teams to ensure a smooth onboarding process and high service levels for new customers
# Think „Service to customers“
Team based KPI’s
Ensuring our orders are delivered on tIme and in Full, is a cross functional responsibility, customer service is a key player in this.
Net Promotor Score
~ You have 1-2 years of experience in Customer Service
# You are trilingual French – Dutch - English
# You think „Service to customers“
# This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues
#
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Waterloo, Belgique Falk&Ross Europe Temps pleinAbout Falk & RossFalk & Ross is one of Europe's leading textile wholesalers for promotional wear, merchandise, and workwear. Our mission is to deliver quality, service, and reliability, enabling our partners to present their brands in the best possible way.With a strong international network, modern logistics, and a dedicated team, we are shaping the future...
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Waterloo, Belgique Falk&Ross Europe Temps pleinAbout Falk & RossFalk & Ross is one of Europe’s leading textile wholesalers for promotional wear, merchandise, and workwear. Our mission is to deliver quality, service, and reliability, enabling our partners to present their brands in the best possible way.With a strong international network, modern logistics, and a dedicated team, we are shaping the...
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Waterloo, Belgique Falk&Ross Europe Temps pleinAbout Falk & Ross Falk & Ross is one of Europe's leading textile wholesalers for promotional wear, merchandise, and workwear. Our mission is to deliver quality, service, and reliability, enabling our partners to present their brands in the best possible way. With a strong international network, modern logistics, and a dedicated team, we are shaping the...
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