Senior Service Delivery Manager
il y a 3 semaines
Service delivery Manager-Senior Program Manager Type of contract Permanent-CDI Hybrid Brussels We are looking for a Service Delivery Manager - Program Manager. This is a critical role responsible for ensuring the successful management and delivery of services according to tender specifications, KPIs, and SLAs. This position combines the responsibilities of both a Service Manager and a Senior Program Manager, overseeing project delivery, risk management, and stakeholder engagement while ensuring alignment with contractual requirements. The ideal candidate will have extensive experience in managing large-scale projects and a proven track record of achieving commercial and technical success. Key Responsibilities: Service Management: Ensure adherence to tender specifications and KPIs/SLA, accounting for any deviations in expected quality. Present regular activity reports and service improvement plans to the Contracting Authority. Manage the service delivery, including resource planning, scheduling, and optimization of contractor activities. Draft regular status reports detailing KPIs/SLA fulfillment and propose measures for optimization. Program Leadership: Take ownership of project and program delivery, recovery, and sales, driving accountability across all phases. Develop and implement sustainable resourcing, risk management, and escalation strategies. Collaborate with Account Executives to create deliverable programs that meet target costs, timescales, and scopes. Manage Customer Relationship: Act as the primary contact for external stakeholders, attending customer forums to foster positive relationships. Manage program review sessions with customers, discussing cost, schedule, quality, and technical performance. Continuous Improvement: Implement and drive program standards, coaching and mentoring team members on best practices. Challenge existing methodologies and procedures to enhance speed, cost, and quality of solutions. Adapt solutions to new problems creatively, structuring complex situations for clarity. Financial Management: Oversee program budgets, ensuring successful product launches within budget and on time. Prepare financial status reports, splitting budgets per workstream and managing program spending. Team Management: Review resource capacity planning, analysis, and forecasting to ensure efficient use of resources. Establish actionable deliverables for program teams and create clear reporting formats. Define approaches for continuous improvement, including training, communication, and operating rhythms. Qualifications: Bachelor's degree in Business, Information Technology, or related field; advanced degree preferred. Minimum of 10 years of experience in similar service delivery or program management roles, particularly with projects valued at 10 million euros or more. Proven track record of contractual and commercial successes, with strong technical acumen. At least one external Project Management certification (e.g., PM/PRINCE2/IPMA). SCRUM Master certification (PSM/PSPO/PSD/SPS/PSK/PAL) is highly desirable. Advanced knowledge of ITIL or IT Service Management (ITSM). Skills: Strong leadership and communication skills, capable of engaging with diverse stakeholders. Excellent problem-solving abilities with a focus on continuous improvement. Ability to manage multiple priorities in a fast-paced environment while maintaining a clear focus on outcomes. High level of professionalism and accountability in managing projects and teams.
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Senior Service Delivery Manager
il y a 3 semaines
Bruxelles, Belgique Atos Temps pleinService delivery Manager-Senior Program Manager Type of contract Permanent-CDI We are looking for a Service Delivery Manager - Program Manager. This is a critical role responsible for ensuring the successful management and delivery of services according to tender specifications, KPIs, and SLAs. This position combines the responsibilities of both a ...
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Delivery Manager
il y a 3 semaines
Bruxelles, Belgique Gentis Temps pleinWe are looking for a Senior Delivery Manager to lead the delivery of complex IT projects within a banking environment. You ensure end-to-end execution, from planning to deployment, while guaranteeing quality, alignment with business needs, and on-time delivery. Responsibilities Oversee delivery of multiple IT projects, ensuring timelines, budget, and scope...
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Service Delivery
il y a 7 jours
Bruxelles Etterbeek, Belgique NVISO Temps pleinAre you already experienced in the world of security and would you like to further increase your responsibilities and grow your career? At NVISO you have the opportunity and we look forward to getting to know you! As a Service Delivery Manager, you will be responsible for overseeing the delivery of Managed Detection and Response services to our clients. You...
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IT Program
il y a 3 semaines
Bruxelles, Belgique Pluxee Temps pleinPluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than...
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SAP Service Delivery Manager
il y a 3 semaines
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IT Program
il y a 3 semaines
Bruxelles, Belgique Pluxee Temps pleinPluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as...
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Senior PMO Service
il y a 3 semaines
Bruxelles, Belgique NCR Voyix Temps plein 10 €Senior Project Manager – NCR Voyix Professional Services Retail Solutions Brussels area and Virtual The Senior Project Manager is responsible for the successful end to end delivery of multiple related complex software projects as an integrated whole, delivering the total business solution on time and within budget and to customer satisfaction. The...
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Field Service Manager
il y a 3 semaines
Bruxelles, Belgique Planet Pharma Temps pleinJob Title: Field Service Manager Rate: Competitive in line with skills / experience Type: Permanent My client a global organization currently seek an experienced Field Service Manager to lead and manage field service operations across Belgium. This is a key leadership role focused on driving excellence in service delivery, ensuring customer satisfaction, and...
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Senior Project Manager
il y a 2 semaines
Bruxelles, Belgique E-Resourcing Belgium BV Temps pleinSenior Project Manager Service Service description: Our client is looking for a Senior Project Manager with strong expertise in the energy sector to lead a strategic initiative that will shape the future of the Belgian and European energy landscape. In this role, they will operate in a complex stakeholder environment, collaborating with regulators, DSOs, and...
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Senior Service Manager
il y a 3 semaines
Bruxelles, Belgique Salt Temps pleinSenior Service Manager – 6 Month Contract | Brussels (hybrid) | Financial Services A leading European financial services institution is looking for a Senior Service Manager for a 6‐month contract to support regulatory change (including DORA) within its service, procurement and vendor management function. You will review and improve policies and...
