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Product Owner Digital Care
il y a 2 heures
The Role As a Product Owner Digital Care, you will be responsible for the care and self care efficiency of Mobile Vikings. Your role will consist of four key domains: (1) the happy flows: continuous journey improvement to deliver as many frictionless journeys as possible for our Vikings. (2) self care: helping Vikings to fix it themselves when they have issues or questions. (3) Care operational excellence: making the life of our care agents as easy as possible by increasing their efficiency. (4) Knowledge base management: making sure all changes are reflected in our overall knowledge base, facing both the Vikings and the internal stakeholders. You will lead a team of 2 Journey Experts and 1 knowledge owner. As Product Owner Digital Care, you will take up a central role between the teams of customer care, product management, service design, communications and technology. That won’t be a problem, because you have strong people, planning and project management skills. And of course an unstoppable drive for improvement. Sounds like a blast? Great. So, your main responsibilities would be to… Lead the Digital care team, which is situated within the Product & Design habitat; Closely work together with our service design expert to map the bigger picture across your key domains and translate this to concrete initiatives; Prioritize those initiatives based on data and insights to reach maximum impact for the Viking and the business; Actively measure and report success after implementation; Lead by example and become an expert in our project governance. You will help improve the project management skills of your team members by actively coaching them; Find synergies between your work and the work of our other project and product owners within the organization. Boost adoption of the implemented changes within the care organization by actively communicating to our internal stakeholders; Make our users proud Vikings and our care agents true ambassadors. Because you’re the one... Who can act, think and work on a strategic and tactic level Who’s proficient in Dutch/English Who has at least 5 years experience in project or product management. Past experience as team lead is a plus Who’s ambitious & hands-on Who has demonstrated expertise in roadmapping to drive impact both for the end user and the business Who makes decisions based on knowledge and insights Who’s eager to keep track of and achieve results/KPIs Who’s eager to work in teams Who’s looking to gain more experience in a very dynamic company culture Who, after reading all this, says “This is it” In return, you get… A diversified job with responsibility and contribution. The possibility to make a difference all while rocking an empowering role At Mobile Vikings, we work hard, but the right to disconnect is equally important The chance to work in a cool office at least 2 days a week. Just imagine walking into a space that is thoughtfully designed with modern aesthetics and vibrant colours. Our offices are not only functional, they are an extension of our company culture. The best colleagues from around the world and with the most diverse interests and passions. Although we have a very diverse group, our company language is English, but we also speak in puns and memes ;-). Let’s not forget the delicious coffee accompanied with the (more than) occasional snacks. Is this all you ever hoped for? Then don’t waste time and apply. Send us an email at jobs@mobilevikings.be and provide: A letter of motivation. Your CV Let’s do this
