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Field Application Engineer – Pre-
il y a 4 semaines
Are you an experienced IT professional with a passion for customer-focused technical support? Our client is an international provider of rugged hardware solutions. The company designs and delivers durable laptops, tablets, software, and mobile video solutions for sectors such as defense, law enforcement, firefighting, utilities, automotive, manufacturing, transport, and logistics. We are looking for a Technical Specialist for an international company specializing in rugged hardware solutions.In this role, you will support customers and partners in both the pre-sales and post-sales phases. What will you do? Collaborate closely with the sales team to develop technical solutions for customers. Provide support for technical issues after the sale, ensuring smooth follow-up and escalation when needed. Manage customer inquiries, participate in review and SLA meetings, and maintain accurate documentation. Keep technical documentation up to date and report both internally and externally. Conduct product updates and evaluations with enterprise customers.Scope of RoleEarly engage with potential customer to promote solutions.Responsibility to provide high level technical expertise to customer and partner base whilst also supporting the Sales Team engaging directly with customers in pre-sales and post-sales environments as required.English communication & writing skill is a must as this role will be also working with HQ and global teamResponsibilitiesPre Sales Support to assist technical project requirements and map out potential solutions to customer technical challenges.Post Sales issue support and escalation including direct ownership for technical areas raised by our enterprise customers either directly or as escalated by the Customer care group.Customer facing technical query management supporting regular review meeting, SLA meetings and technical escalation reviews.Document and log all technical issues within central database (saleforce.com/FTIE) and ensure all issues are kept up to date and produce reports as required both for internal and external audience.Working with sales teams to provide proactive support on products and projects to anticipate and escalate potential issues to management and HQ technical teams.Conduct the regular product technical update and golden sample evaluation for enterprise customersProfielWhat do you bring? You are based in Flanders or the Netherlands and are legally allowed to work in the EU. You have at least 5 years of experience in IT/service and 3 years in computer diagnostics. You have strong knowledge of PC architecture and are willing to apply this to specialized products. You speak fluent Dutch and have excellent command of English (spoken and written). You are independent, customer-oriented, and analytically strong. A driver’s license and knowledge of French are considered a plus.Experience RequiredBased in the Netherlands or Flemish part of BelgiumEligible to legally work in EU.5 Years general experience within the service / IT environmentMinimum 3 years direct experience in computer diagnostics and repairDetail knowledge and understanding of PC architecture and willingness to adopt this knowledge to Getac’s specialized productsLanguage – Dutch with very good English in verbal and writing.Project Support skill preferablePreferable but not required experience in Defense industry.Preferable driving licenseFrench language skills would be a plus.CompetenciesSelf-Motivated individual capable of working individually and within a small teamAbility to manage multiple issues and prioritize accordinglyAbility and willingness to travel as required by the CompanyExcellent written and spoken communication skills for both internal and external correspondenceCustomer management and communication skills especially via telephone and emailAnalytics skills and data managementPositive hands on attitude to getting the job doneWorking RelationshipsLocal and HQ Enterprise Account Team (Commercial , Technical , Project)Enterprise CustomersEuropean Service and Administration teamsEnd Customer and Third-party PartnerAanbodWhat do we offer? An international work environment with frequent customer interaction. Collaboration with both local and global teams. A role with a high degree of autonomy and impact.Interested in this opportunity? Please send your CV to riet.claes@adecco.be
