Servicemanager - MT Lid

Field Service Manager Rate: Competitive in line with skills / experience
Type: Permanent

My client a global organization currently seek an experienced Field Service Manager to lead and manage field service operations across Belgium. This is a key leadership role focused on driving excellence in service delivery, ensuring customer satisfaction, and aligning field service activities with strategic business goals. You will lead a team of skilled field service technicians while working cross-functionally to maintain and elevate service quality standards.

Leadership & Team Management
Lead, mentor, and develop a team of field service technicians to achieve performance objectives.
Oversee recruitment, training, and professional development initiatives.
Implement Daily Management and Problem Solving practices as part of ongoing LEAN transformation efforts.
Ensure efficient delivery of field services, including installation, maintenance, troubleshooting, and repairs.
Develop strategies to improve response times, service quality, and customer satisfaction.
Manage the field service budget and allocate resources efficiently.
Optimize field service processes to enhance productivity and reduce costs.
Collaborate with product management, sales, and support teams to ensure smooth execution of service contracts.
Strategic Planning & Reporting
Develop and execute strategies to drive growth and performance of field service operations.
Analyze performance data and provide actionable insights to senior management.
Compliance & Quality Assurance
Maintain high standards of quality control across all service activities.

Bachelor’s degree in Engineering, Business Administration, or related field (Master’s preferred).
Minimum 5 years of experience in field service management, leading technical teams.
Proven experience in managing complex service operations, customer relations, and cross-functional collaboration.
Experience managing budgets, timelines, and operational goals.
Proficiency with service management software and tools.
Apply now for immediate consideration or contact Michael Owusu-Ansah on +44 203 928 6631 – mowusu-ansah@planet-pharma.We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Planet Pharma is an Employment Business providing Global Staffing services.