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Fujitsu is looking for a Field Support Engineer to support a major EU Institution , ensuring the smooth operation and high availability of its videoconferencing platform (Pexip) . Key Responsibilities Operational Support Operate, monitor, and support the videoconferencing platform (Pexip), including network and system configurations Master and control technical parameters of the videoconferencing environment Interact at a technical level with server, network, and application teams Provide hands-on technical operation and real-time support for videoconferences in direct contact with end users Produce reports on conference quality and operational performance Deliver consolidated reports on service quality and videoconferencing service centre operations Documentation & Technical Reporting Maintain and update documentation related to procedures, platform parameters, and operational changes Produce technical reports including service metrics such as: Number of conferences supported Incidents and issues Improvement recommendations Additional Responsibilities Provide technical support outside normal working hours or days when required Required Skills & Experience Certified knowledge of videoconferencing technologies (Pexip certification or equivalent highly appreciated) Strong understanding of industry norms, standards, and best practices Proven experience with: Architecture and technology selection Installation, configuration, testing, and operations Ability to communicate effectively with end users in French and English Strong customer service mindset with excellent communication and interpersonal skills Proactive, responsible, and reliable working attitude Strong problem-solving skills with the ability to prioritize effectively Ability to work under pressure and adapt to workload fluctuations Strong team player What We Offer Opportunity to work in a high-profile EU institutional environment Exposure to mission-critical, large-scale videoconferencing services Collaborative and professional working culture Career development within a global technology organization 📩 Interested ? Apply directly via LinkedIn
