Customer Support Engineer
il y a 2 semaines
Tangent International are urgently looking for a Customer Support Engineer L2 (Solar and energy storage / Renewable energy) to work a 3 month rolling contract based in either the Netherlands or Belgium. Main Responsibilities: Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support. Collect necessary information from customers, accurately log cases, and create service tickets according to procedures. Deliver first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products. Troubleshoot and resolve issues related to installation, commissioning, operation, and maintenance. Escalate complex or unresolved cases to second-level support or R&D teams, ensuring timely resolution and customer follow-up. Document and analyze technical cases, identify recurring problems, and contribute to the development of knowledge base articles. Assist with product acceptance testing, firmware updates, and remote system configuration when required. Provide professional technical guidance to partners, installers, and end users, ensuring compliance with safety standards and maintaining high levels of customer satisfaction. Requirements: French and English are mandatory Effective phone call handling skills and able to handle complains properly Analytical thinker, quickly guide the customer to the solution. Eager to learn – (a day not learned is a way not lived mentality) Proactive attitude and Team worker Experience with customer support and service orientated Fan of procedures and experience with a CRM system (electro) Technical background (preferably, not mandatory) Computer use skills (Microsoft Office and other, mainly web based applications) Minimum 2 years of experience in servicing or maintaining PV inverters, battery storage, UPS, or power electronics preferred.
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Technical Support Engineer
il y a 2 semaines
Bruxelles, Belgique LA International Temps pleinThe 5*8 hour L1 service provider Provides first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools. Guide customer to collect information and log according Huawei engineer require Assist to create the ticket for customer according procedure...
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SQL Server Engineer/ Support Engineer
il y a 2 semaines
Bruxelles, Belgique Tangent International Temps pleinTangent International are urgently looking for a Customer Support Engineer L2 (Solar and energy storage / Renewable energy) to work a 3 month rolling contract based in either the Netherlands or Belgium. Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support. Deliver first-line...
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Support Engineer
il y a 2 semaines
Bruxelles, Belgique Tergos Temps pleinIntroduction A Belgium-based institution is looking for a motivated Support Engineer to support users in their daily IT needs. You will join a diverse and dynamic organisation undergoing ongoing digital transformation. While modernising the environment, you will play an important role in delivering operational IT support. The Role Provide first-line support...
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Support Engineer
il y a 2 semaines
Bruxelles, Belgique Tergos Temps pleinA Belgium-based institution is looking for a motivated Support Engineer to support users in their daily IT needs. While modernising the environment, you will play an important role in delivering operational IT support. Provide first-line support ( Support second-line issues, perform on-site interventions, prepare workstations and manage inventory. Create...
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Support Engineer
il y a 2 semaines
Bruxelles, Belgique Enzo Tech Group Temps pleinExciting Freelance Support Engineer Position We are currently working with one of the largest telecommunications companies in Belgium, who are looking for a L1 support engineer/service desk professional to help strengthen their team. This opportunity is a great one for someone looking to work in a team environment, where everyone is learning and progressing...
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Support Engineer
il y a 1 jour
Bruxelles, Belgique Sander Temps pleinAs-tu déjà une première expérience en Telecom ? Rejoins cette société pour accélérer ta carrière et devenir un expert incontournable du secteur ! Connectivité, Télécommunication, Réseau, VoIP... tu viens de terminer tes études ou souhaites te spécialiser dans ce secteur en plaine expansion ? Cette opportunité est ta porte d'entrée ! Notre...
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Support Engineer
il y a 1 jour
Bruxelles, Belgique Sander Temps pleinAs-tu déjà une première expérience en Telecom ? Rejoins cette société pour accélérer ta carrière et devenir un expert incontournable du secteur ! Connectivité, Télécommunication, Réseau, VoIP... tu viens de terminer tes études ou souhaites te spécialiser dans ce secteur en plaine expansion ? Cette opportunité est ta porte d'entrée ! Notre...
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Remote - IT support Engineer
il y a 2 semaines
Bruxelles, Belgique LA International Temps pleinThe 5*8 hour L1 service provider Provides first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools. ~ Guide customer to collect information and log according Huawei engineer require ~ Escalate unresolved or complex issues to second-level...
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Econocom - Support Engineer
il y a 4 semaines
Bruxelles, Belgique Econocom Temps pleinEconocom - in brief: Econocom Benelux is part of a French listed group, active in the market for over 45 years, with entrepreneurship being an important pillar of the company. Econocom has a unique position in the Belgian market. Thanks to the complementarity of ICT equipment, services, and financing, Econocom can provide modular End to End solutions...
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Support Engineer
il y a 2 semaines
Bruxelles, Belgique Enzo Tech Group Temps pleinExciting Freelance Support Engineer Position We are currently working with one of the largest telecommunications companies in Belgium, who are looking for a L1 support engineer/service desk professional to help strengthen their team. This opportunity is a great one for someone looking to work in a team environment, where everyone is learning and...
