Technical Support Engineer

il y a 2 semaines


Bruxelles, Belgique LA International Temps plein

The 5*8 hour L1 service provider Provides first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools. Guide customer to collect information and log according Huawei engineer require Assist to create the ticket for customer according procedure of Huawei Troubleshoot and resolve customer issues including installation, commissioning, operation, and maintenance. Escalate unresolved or complex issues to second-level support or R&D team, ensuring timely problem closure. Record and analyze technical cases, summarize common issues, and contribute to the creation of knowledge base documents. Assist in product acceptance testing, firmware updates, and remote configuration when required. Support partners, installers, and end users with professional technical guidance, ensuring customer satisfaction and safety compliance. Requirement: French and English are mandatory Electrical Engineering, Power Systems, Renewable Energy, or related technical field. Computer use skills (Microsoft Office and other, mainly web based applications) Effective phone call handling skills and able to handle complains properly Experience with customer support and service orientated 2+ years of experience in PV inverter, battery storage, UPS, or power electronics service/maintenance preferred


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