Customer Success Manager
il y a 2 jours
**Who are we?**
Innovating for life since 1986, IBA has become the
**global leader** in proton therapy, considered as the most
**advanced** and
**accurate** form of radiotherapy in cancer treatments using
**ionizing rays.**
Thanks to the unique properties of protons, tumors can be targeted more accurately while limiting exposure of the surrounding healthy tissues
We provide two types of therapy center: the IBA’s Proteus®PLUS which offer a multi-room solution and the Proteus®ONE who is a more compact single room solution that is easier to install, integrate and operate.
To date, more than 58 world renowned medical institutions have built a Particle Therapy Center with IBA across 3 continents.
**Sustainability commitment**
As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health.
“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”
Our Proton Therapy Solutions are targeted towards the same objective of making a positive impact on patient health by providing health care professionals with the most effective and accurate solutions for diagnosis and treatment.
Check out our
***
**webpage sustainability**
***to find out more
**Innovation at the core: shaping the future of proton therapy**
We dare designing innovative solutions because we aim for better treatment. That is why our teams are focused on continuously improving the quality and stability of our Proteus®ONE and Proteus®PLUS solutions.
IBA constantly improve the proton therapy technology for the benefit of patients. We work diligently to advance proton therapy, in close collaboration with our customers and through R&D partnerships.
- If you want to discover the new technologies we are working on as well as our different business unit, read our new _
**_brochure_**
Mission
As a Customer Success Manager - Proton Therapy, your mission is to understand and drive the elements leading IBA’s customers to success. You will develop new marketing strategies, manage complex digital projects, and define success metrics. You drive the IBA Campus User Community and its interactions, both digitally and in presence.
You will work closely with the Commercial, Clinical, and Operations teams to demonstrate IBA's market leadership with customers worldwide.
You report directly to the Global Marketing Director Proton Therapy and join the Marketing Team composed of 4 Global Marketing Managers and 3 Regional Marketing Managers.
**Your main tasks**:
- You analyze the drivers (patient care, business models, reputation, ) of Customer Success globally and locally.
- You articulate those elements into a value proposition for the IBA Campus User Community.
- You leverage the IBA Campus digital platform and maximize the impact of the IBA community
- You act as a key user for the evolution of the IBA Customer Portal, provide support and training
- You monitor customer usage and engagement.
- You create a funnel of users to the Campus Web platform by curating content and running recruitment campaigns
- You organize the IBA User Meeting on a bi-yearly basis
- You support IBA customers and maximize their satisfaction to make them IBA ambassadors
- You ensure and enhance a consistent branding compliant with corporate/other standards
- You manage relationships with suppliers, strategic partners, and agents/distributors
- You run customer engagement surveys, measure and report customer success metrics
- You create marketing support collaterals for customers
- You manage the customer success marketing budget
**You have**:
- A Master's degree or equivalent by experience in medical physics, medicine, marketing, or sales
- 5 to 10 years of experience in the medical device industry
- Strong expertise in event management
- A good knowledge of digital marketing tools such as LinkedIn, Pardot, and general Web Apps
- A strong affinity for advanced technology and knowledge in the imaging or radiotherapy industry is an asset
- A relevant experience in an international environment
- Excellent oral and written presentation and communication skills in English
- Knowledge of health economics and or hospital operations is a plus.
**You are**:
- Results-oriented and driven by ensuring excellent customer experience
- A real team player, able to interact with multiple stakeholders
- Willing to build a big success story with us in a leader-position company in an exciting market
- Curious, eager to learn, to improve, and to gain responsibility
- Highly interested in innova
-
Customer Success Director
il y a 2 jours
Louvain-la-Neuve, Belgique CluePoints Temps plein**_Louvain-La-Neuve_** **_, _** **_Belgium_** **_ _** **The Customer Success Director (CSD) will play a pivotal role in engaging current clients and ensuring that they fully utilize the value proposition of CluePoints. The CSD will collaborate closely with clients to ensure coherent lines of communication are established between CluePoints and the end user,...
-
Customer Success Manager
il y a 3 jours
La Hulpe, Belgique Unique Temps plein**Description**: Vous aimez le contact humain et la satisfaction de la clientèle se trouve au coeur de vos préoccupations professionnelles ? L'amélioration de l'exprience client vous passionne ? Alors voici vos missions en tant que **Customer Success** **Manager**: - Vous êtes le lien principal lien entre le service vente, la production et le client...
-
Customer Success Manager
il y a 1 semaine
Ottignies-Louvain-la-Neuve, Belgique Commuty SA Temps pleinCompany Description At Commuty we’re making parking & commuting smarter for companies. We help employees organize their workday in the most efficient, happy and green way! Since we started, we worked for many types of companies, from small to big ones, such as AG Insurance, Social Lab, L’Oréal or UCB. We have ambitious goals for the coming months,...
-
Customer Success Manager
il y a 1 jour
Ottignies-Louvain-la-Neuve, Belgique Holifresh Temps plein**QUI SOMMES NOUS ?** Holifresh est une entreprise SaaS spécialisée dans la digitalisation des procédures HACCP (hygiène et sécurité alimentaire) et dans la surveillance de la chaîne du froid. Notre mission est d'offrir des solutions innovantes pour aider nos clients du secteur CHR, les cuisines de collectivités, les entreprises agroalimentaires et...
-
Customer Succes Manager
il y a 4 jours
Louvain-la-Neuve, Belgique Qualifio Temps plein**Who are we?** Qualifio is a team of 75 colleagues who are all passionate about Digital Marketing & Customer Relationship Management. Our HQ is in Louvain-la-Neuve, close to Brussels, Belgium and we also have offices in Madrid, Paris and Amsterdam. We have over a decade of experience in interactive marketing, data collection, and loyalty, and we have a...
-
Technical Customer Care Manager EN/NL/FR
il y a 3 semaines
Louvain-la-Neuve, Wallonie, Belgique Actief Interim Wavre Temps pleinFunctieomschrijvingWe are looking for a technical customer service manager for a company which is today a leading international player in the production, sale and maintenance of machines and even complete plants for the beverage and liquid food industry worldwide. entire. .The Group is a global employer of more than 18,500 employees. In this company, there...
-
Customer Success Manager
il y a 2 jours
La Hulpe, Belgique Hexeko Temps plein**En ta qualité de Customer Success chevronné, nous compterons sur toi pour**: **Accompagnement clients** - Être la personne clé pour fournir un excellent service à la clientèle (salariés des entreprises clientes) - Devenir le visage de confiance d’Hexeko auprès des clients (salariés) - Lancer les nouveaux clients sur les différentes solutions et...
-
Product Owner Customer Portal
il y a 3 jours
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:1208**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** - The Belgian, B-Corp certified company IBA has opened new ways to diagnose and fight cancer or sterilize materials with the most advanced accelerator-based technologies. The Digital solutions team at IBA focuses on bringing value to their customers all along their...
-
Customer Service Technical Expert
il y a 3 jours
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:1165**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** The **Customer Service Technical Expert **will be part of the Customer Success team and will play a key role within IBA Industrial. He will be Responsible for the gathering and maintenance of installed base knowledge in order to leverage it in terms of customer...
-
Customer Service Stock Administrator
il y a 3 jours
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:1755**Location**:Louvain-la-Neuve, BE**Department**:MAS-MSC-Logistics**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** As Customer Service Stock Administrator, you are in charge of the processing and delivery of customer orders (internal & external customers) to ensure a near perfect day to day customer...
-
Account Manager
il y a 4 jours
Louvain-la-Neuve, Belgique Generations Recruitment Temps plein**What's in it for you?**: - **Growth Opportunities**: Embark on a journey of continuous growth with tailored training programs and well-defined career pathways. Our client's commitment is to enhance internal mobility and offer international exposure ensures you're always on the path to advancement. - **Flexible Work Environment**: Enjoy the freedom of...
-
Partner Manager
il y a 1 semaine
Louvain-la-Neuve, Belgique Actito Temps pleinActito est une plateforme de marketing automation qui aide les entreprises à optimiser leur communication avec leurs clients. Grâce à des solutions innovantes, nous permettons à nos clients de maximiser l'engagement de leurs propres clients et ainsi d'améliorer leur performance marketing. Rejoindre Actito, c'est intégrer une équipe dynamique,...
-
Project Manager Industrial
il y a 2 jours
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:1345**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** - As part of the project management team of our Industrial Business Line, you will manage new equipment installation projects on various machines (Rhodotrons). The projects range from 4M euros to 10M euros in revenue and are located across the world with a quick...
-
Product Manager
il y a 1 semaine
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:1735**Location**:Louvain-la-Neuve, BE**Department**:MAS-PT-ID-Product Management**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** - The mission of the **Product Management team **is to: - Contribute to the development of the Global Product long term vision, and strategy based on market, technology and clinical...
-
Project Manager Industrial
il y a 3 jours
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:2015**Location**:Louvain-la-Neuve, BE**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** - As part of the project management team of our Industrial Business Line, you will manage new equipment installation projects on various machines (Rhodotrons). The projects range from 4M euros to 10M euros in revenue and are located...
-
Senior Product Manager
il y a 3 jours
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:1582**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** - The mission of the **Product Management team **is to: - Contribute to the development of the Global Product long term vision, and strategy based on market, technology and clinical evolutions, in its 3-time horizons: installed base, current product and product of...
-
Product Manager Chemistry
il y a 7 jours
Louvain-la-Neuve, Belgique IBA Temps plein**Mission** As **Chemistry Product Manager** with focus on our Synthera platform and consumables, you participate to the success, optimization and standardization of Radiopharmaceutical Solutions products to market, through the life cycle. **Duties and responsibilities**: - Ownership for the chemistry catalogue - Create and maintain updated product...
-
Product Manager Saas
il y a 3 jours
Ottignies-Louvain-la-Neuve, Belgique Gentis Recruitment Temps pleinOur partner, a rapidly growing company who offer solutions to Bio Pharmaceutical & Medical Device organizations is looking for their new **Product Manager **. **YOUR MISSION** - Collaborate with the Product Owner in defining what needs to be built and provide support during the building phase - Assess the impact, define the scope of what is needed and how...
-
Indirect Purchasing Manager
il y a 3 jours
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:1532**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** As Indirect Purchasing Manager, you define and implement the Indirect Sourcing Procedures and strategies. You lead a team of experienced indirect buyers and ensure coordination with internal customers (Support services (Com, HR, Legal, Fin, Quality), R&D,...
-
Customer Manager
il y a 1 jour
Ottignies-Louvain-la-Neuve, Belgique EMAsphere Temps plein**A propos d'EMAsphere** EMAsphere est un éditeur de logiciels fournissant une plate-forme de gestion des performances basée sur le cloud. Nous aidons les décideurs à gérer leur entreprise en toute confiance grâce à une vision claire de leurs données financières et opérationnelles. EMAsphere occupe plus de 60 employés et possède des bureaux à...
