Ifsc Operational Delivery Lead
il y a 6 jours
**Locatie**: Zaventem
**Contract**: Vast
**Fulltime / Parttime**: Fulltime
**Uren**: 38
TUI Group is the world’s number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 76,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.
The way we work across TUI Group Airlines is changing. Our goal in Inflight Supply Chain is to be the single service provider to the TUI Group Airlines for all on-board supply chain needs. The aim is to capitalise on our collective size to deliver economies of scale, fostering a common culture of excellence in quality and delivery, whilst enabling the TUI Tour Operators of each Source Market to drive revenue growth and meet customer satisfaction targets. We will work with suppliers of choice, operating with transparency and control, to enable activity based charging and a KPI-driven team of supply chain experts.
Inflight Supply Chain is part of the wider TUI Group Inflight Services, responsible for providing a high standard customer experience on board. Inflight Services is responsible for defining service models, selecting on board products and setting up catering processes. As a member of the Western Region IFSC Operations Delivery team, you are responsible to optimise the current TUI Airlines’ inflight service operations, be the local contact person for end to end solutions for operational queries while also being responsible for cross airline common service suppliers in source market or resort uplift stations. The Western Region Inflight Supply Chain team is focussing on all operations out of Netherlands, Belgium, France, Morocco and several smaller catering operations at the TUI destinations.
**WHAT YOU WILL BE DOING**:
As the IFSC Operational Delivery Lead you will be responsible for the operations delivery of your allocated part of the TUI airlines’ inflight supply chain, ensuring that aircraft provisioning is achieved to specification in-full and on-time to support the cabin services team in delivering the defined customer experience and revenue targets. The following responsibilities are part of the overall deliverable and expectations, but not limited too:
You will manage third party contracted services in line with contracts and specifications, maximizing contract value at all times. Ensuring quality, safety and optimization to achieve an operational excellence. Think about catering providers, transport services, product suppliers & more.
You will drive operational cost efficiencies and achievement of operational KPI and customer satisfaction targets. identify potential risks to the business and ensure contingency plans are in place and implemented as required.
You are responsible for all local supply chain operational requirements and will secure the effective delivery of all goods replenished, short notice requirements and ACMI / ad-hoc operations.
You will support service, product and other seasonal and in -season changes according to customer requirements in all source markets.
You will be expected to travel from time to time. This might be on short notice within 24 hours, duration could be anywhere between 1-3 days at a time. Mainly to test onboard catering processes, support during adhoc flights or outstation visits.
You will manage effective monitoring activities, including aircraft and service supplier visits, regular SLA reviews and processes to respond to flight report; you will ensure corrective actions are implemented as agreed.
You will be responsible for your own assigned projects to ensure continuous improvement in operations in the Belgian source market, but also within the wider Western Region and TUI Group team
**WHAT WE ARE LOOKING FOR**:
Substantial relevant experience, preferably including Subject Matter Expertise for specific fields, e.g. Supply Chain Coordination, Aviation Operations, Catering and Product
Experience coordinating the delivery of complex operations maintaining effective monitoring procedures; plans for problems or risks before they arise and works with service partners to spot and resolve issues before impacting on business performance
Confidence and calm when faced with stressful or high pressure situations; responds efficiently to complex challenges or crises
Capacity to support the transformation of existing complex and obscure supply chain arrangements into transparent, flexible and controlled networks. Confident in exploring new, unfamiliar ideas and delivering radical change in difficult business environments
Experience of planning and coordinating complex actions plans, ensuring working practices and methods are clearly structured and organized to deliver to multiple internal external customers.
Cultural sensitivity, with experience of working as part of a pan-European team and worldwide service suppliers
To form part of the on-call team, 24/7 availability on a 3-4 week cycle
You are a quick learner
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