Service Delivery Manager
il y a 1 mois
If you are passionate about service delivery, Agile transformation, and leading high-impact projects, we want to hear from you
Join a prominent Tech Company
Be part of an innovative and multicultural team managing one of the largest and most impactful top-level domains in the world. Our partner, a not-for-profit, tech-focused organization is dedicated to delivering secure, high-quality, and accessible services to millions of users across the EU and beyond.
They are always pushing the boundaries with cutting-edge technology and solutions.
As we embark on an exciting Agile transformation journey, they are looking for a Service Delivery Manager to help lead this transition and ensure the successful and timely delivery of new features and services.
Role
**Delivery Planning**: Develop and manage a comprehensive Feature Delivery Plan to guide features from ideation to deployment.
**Agile Transformation Leadership**: Drive the transition to an Agile Software Development Lifecycle (SDLC), promoting Agile practices across teams in collaboration with Team Leaders.
**Dependency Management**: Identify and manage inter-team dependencies, ensuring smooth feature delivery.
**End-to-End Delivery**: Coordinate activities across teams and stakeholders to ensure the on-time delivery of features.
**Stakeholder Engagement**: Communicate effectively with senior management and key stakeholders, ensuring alignment of project goals and progress.
**Strategic Planning & Risk Management**: Implement strategies for feature delivery, monitor risks, and proactively mitigate challenges.
**Quality Assurance & Performance Monitoring**: Ensure high-quality delivery, tracking performance with tools and providing regular status updates.
**Team Collaboration**: Collaborate with team leads to allocate resources efficiently, ensuring optimal team performance.
**IT Operations & Continuous Improvement**: Oversee operational excellence in systems and infrastructure management, fostering a culture of continuous improvement.
Profile
**Education & Experience**:
Bachelor's or Master's degree in Computer Science, IT, Business Administration, or related field.
At least 10 years of experience in IT project management, including 3 years in a senior leadership role.
Strong background in leading Agile transformations.
Knowledge of regulatory/compliance requirements in the IT or Telco sector, or familiarity with the domain name industry is an asset.
Certifications such as PMP, PRINCE2, Agile, Scrum Master (CSM), ITIL, or IT4IT are a plus.
**Skills & Expertise**:
Proven track record in managing IT projects, ensuring timely delivery within scope and budget in a matrix organization.
Expertise in Agile methodologies (Scrum, Kanban) and transitioning teams to Agile SDLC.
Experience with Atlassian tools like Jira and Confluence for task management and project tracking.
Strong understanding of IT infrastructure, software development, system integration, and ITIL or IT4IT frameworks.
Familiarity with DNS and internet architecture principles.
Ability to manage IT risks, and identify, assess, and resolve them effectively.
**Soft Skills**:
Exceptional leadership and collaboration abilities, inspiring cross-functional teams toward successful project delivery.
Excellent time management, organizational, and multitasking skills.
Strong verbal and written communication skills for clear stakeholder engagement.
Adaptability in managing and working within multicultural environments.
Problem-solving capabilities, with a knack for resolving conflicts and driving practical solutions.
Offer
A dynamic, flexible work environment promoting a healthy work-life balance, including hybrid work options.
Competitive salary and comprehensive benefits package, including meal vouchers, health insurance, and a personal company car.
Opportunities for professional growth and extended learning programs.
A chance to be part of a diverse, collaborative team dedicated to innovation.
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