Manager Project Management

il y a 4 semaines

Zaventem, Belgique Dstny Temps plein

Onze missie is om bedrijfscommunicatie zo makkelijk mogelijk te maken voor werknemers en klanten, vandaag én morgen. Zo bieden we KMO’s en grote bedrijven een modern all-in communicatieplatform voor telefonie, chat en video, maar ook geavanceerde connectiviteits
- en beveiligingsoplossingen. Vandaag zijn er in Europa reeds meer dan 3,5 miljoen gebruikers die met onze tools communiceren, samenwerken en uitstekende klantenservice bieden. Maar we staan niet stil, want onze markt blijft evolueren en Dstny groeit mee._
- Door onze duurzame groei zijn we voortdurend op zoek naar enthousiaste mensen om ons team te versterken_. Wat wij in de plaats aanbieden? _Een geweldige, vernieuwde werkplek, fantastische collega's, de mogelijkheid om vanuit huis te werken, diverse teambuildings en bedrijfsevents, fijne klanten... en nog veel meer._
- Klinkt dat als muziek in de oren? Lees dan verder en wie weet stap jij binnenkort aan boord bij jouw nieuwe Dstny-avontuur._

***

**About the role...**:

- We are looking for an experienced forward-thinking Manager Project Management to build and lead a **high-performing delivery department**. Your primary goal will be to establish and **optimize the delivery function** to achieve greater **efficiency** and **customer satisfaction**, aligned with business objectives. You will drive **operational excellence** while fostering **collaboration** across diverse teams in a **complex, dynamic environment**.It is your responsibility to create a clear framework. You are available to your team and cross-departmental teams for **interpersonal, technical, as well as organisational and logístical issues**. You will provide **leadership** and implement clear proven methodologies to enable the project management Team to work together optimally for **fast and efficient delivery** of our customer and partner projects, considering the **different type of projects and product deliveries**.

**Key responsibilities**

Build and optimize the delivery function**Design and implement a robust project management framework** tailored to the different project and product types: from complex, multi-stakeholder environments versus single-site, fast-response deliveries.
- Establish **streamlined processes and tools** to improve efficiency and effectiveness in project delivery. Initiate projects to **optimize the standard way of working** through approval, delivery and completion.
- Develop and maintain **governance structures** to ensure clarity, accountability, and alignment across all projects.
- Establish a **process for prioritising projects**, in collaboration with the rest of the delivery management team and the product department.

**Maintain, develop and excel in bringing customer experience** across the project management team in a structured, standardized way.
- Keep a **continuous eye upon the customer and partner journey** of projects and **improve** wherever necessary based upon your own critical thinking and internal and external feedback.
- Leadership and Team Development**Recruit, train, and mentor a team of project managers and coordinators** to operate as a cohesive and efficient unit.

**Inspire and motivate the team** to achieve **delivery and customer excellence** and foster a culture of continuous improvement.

**Keep track and focus on the delivery performance KPIs** by setting up standard practices of reporting, both for and within the team. Optimize processes, work instructions and internal SLAs to do so.
- Operational and Strategic Oversight- Oversee a **portfolio of projects**, ensuring successful delivery within scope, time, and budget constraints.
- Identify **bottlenecks and implement solutions** to enhance delivery efficiency in project execution and delivery.
- Take ownership of strategic changes within Dstny by **assessing and communicating their impact** on delivering our solutions towards customers.
- Drive Change and Innovation- Introduce and embed **change management practices** to ensure smooth transitions and adoption of new processes.
- Leverage **data and feedback** to continuously refine delivery methodologies and enhance outcomes.**What we're looking for in you...**:

- Education and Experience-
**Bachelor’s or master’s degree in business, Project Management, IT**, or a related field.
- Minimum of **7 years of experience** in project management, with at least **5 years in a leadership role** within a complex environment.
- Proven track record of **building** and **transforming project delivery** departments.
- Proven **experience in similar services** (Telecom, ICT, SaaS products) is a definite plus.
- Technical Skills- Relevant **project management methodologies** knowledge (Agile, Waterfall, and hybrid approaches) but able to use them pragmatically.
- Experience in **project management tools** (e.g., Jira, MS Project, or similar). Knowledge of Microsoft Dynamics is a plus.

**Certifications** such as PMP, PRINCE2, or equivalent is desirable.
- Leadership and

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