Service Manager

Il y a 5 mois

Zaventem, Belgique Computacenter Temps plein

**Location**: Belgium - Zaventem |
**Job-ID**:205634 |
**Contract type**:Standard |
** Business Unit**: IT Service Delivery/Managed Services

**ARE YOU OUR NEW COLLEAGUE?**

Our business is about enabling users through technology. But first of all, it's about people.

winningtogether

peoplematter

**Computacenter is looking for a**

**SERVICE MANAGER**

**Who We're Looking For**

For a Service Manager, we have an exciting opportunity to work with one of our local customers, where you will be responsible for the End-to-End delivery of services.

Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.

While keeping an eye on Operational matters, you will drive Continuous Service Improvement and tactical initiatives, by learning and delivering the Group Service Offering of Computacenter.

You will engage stakeholders within the customer organisation. You’ll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them.
- You’ll be part of the service management team, normally reporting to a Senior Service Manager or Service Director.
- You’ll have clear areas of responsibility that may vary from time to time.
- You may lead a small direct team of Team Leaders or similar. You’ll almost certainly lead a virtual (matrix) delivery organisation.
- You’re likely to have a role within the customer’s IT team. Where we operate in an “ecosystem” of suppliers you will have stakeholders within those suppliers to work with. You’ll also form part of a wider community of Service Managers and will have the opportunity to actively contribute to wider in-country Services initiatives

**What You'll Do**

IT Service Management
- You’ll manage your services to make sure that we deliver what we’ve promised to our customers and our own organisation.
- You’ll identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers’ needs.
- You’ll measure performance of your services overall, and our internal delivery organisation and partners. You’ll implement positive recognition, and interventions where improvements are necessary.
- Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks
- You’ll understand the role that your services perform in the customers’ business.
- You’ll prepare and deliver service reports and participate in reviews with customers and colleagues.

Change Delivery Management
- You’ll use your contacts and insight to identify new ways in which Computacenter can add value to our customers.
- You’ll demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully.

Business Management
- Business Leadership
- You’ll have the chance to input into account strategy in conjunction with the Senior Service Manager / Service Director.
- You’ll make sure that the teams you lead (both direct line and virtual) understand the account strategy, customer priorities and their role within both.
- Contract Management
- You’ll support the development, negotiation and agreement of contract changes within the Customer account as appropriate
- You’ll be involved in managing the contracts that relate to your scope of service. You’ll ensure compliance and manage exceptions.
- Financial Management
- You’re likely to have responsibility for the financial performance of your assigned services. You’ll contribute to accurate forecasting, invoicing and cost management.
- You’ll input to and, where appropriate, take charge of costing for services in Presales

Relationship Management
- You are likely to be the primary interface to one or more stakeholders within the customer organisation. You’ll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.

People Management
- Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed.
- Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention
- Support the communications strategy in support of the account and employee engagement strategies.

You’ll have clear targets which will be set and discussed regularly. These are likely to include objective measures of Customer Satisfaction, delivery quality and financial performance.

**What You'll Need**

This position require

  • Service Manager

    il y a 1 mois

    Zaventem, Belgique ABB Temps plein

    **Service Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This position...

  • Team Manager It-support

    Il y a 5 mois

    Zaventem, Belgique BASYS IT-Service Temps plein

    Are you ready for new horizons? BASYS IT-Service GmbH currently provides IT services in 14 different European countries and operates in more than 30 locations, including London, Munich, Barcelona, and Prague. We help to create pragmatic solutions through our exclusive operations. Our clients place their trust in our expert and reliable service. This is what...

  • Service Manager

    il y a 2 semaines

    Zaventem, Belgique Brussels Airport Company Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...

  • Service Manager

    il y a 7 jours

    Zaventem, Belgique Brussels Airport Company Temps plein

    Brussels Airport veut être connu comme l'un des meilleurs aéroports du monde, un pôle économique entièrement connecté pour les personnes et les entreprises, et comme le coeur battant de l'Europe, où les clients, l'innovation et la durabilité occupent une place centrale. Voulez-vous contribuer à façonner l'aéroport d'aujourd'hui et celui de demain...

  • Senior Service Manager

    Il y a 5 mois

    Zaventem, Belgique Computacenter Temps plein

    **Location**: Belgium - Zaventem | **Job-ID**:203356 | **Contract type**:Standard | ** Business Unit**: IT Service Delivery/Managed Services **ARE YOU OUR NEW COLLEAGUE?** **Our business is about enabling users through technology. But first of all, it's about people.** **#winningtogether** **#peoplematter** **Computacenter Belgium is looking for...

  • Customer service operations manager

    il y a 1 semaine

    Zaventem, Belgique Q-Park Belgium Temps plein

    Ben jij een echte people manager? Kan je goed met anderen samenwerken aan gezamenlijke doelstellingen en deins je niet terug voor veranderingstrajecten? Lees dan snel verder en word Customer Service Operations Manager bij Q-Park Belgium! Q-Park zorgt al 25 jaar voor Quality in parking. Inmiddels kunnen onze klanten comfortabel en vlot parkeren in 7...

  • Customer service operations manager

    il y a 1 semaine

    Zaventem, Belgique Q-Park Belgium Temps plein

    Ben jij een echte people manager? Kan je goed met anderen samenwerken aan gezamenlijke doelstellingen en deins je niet terug voor veranderingstrajecten? Lees dan snel verder en word Customer Service Operations Manager bij Q-Park Belgium! Q-Park zorgt al 25 jaar voor Quality in parking. Inmiddels kunnen onze klanten comfortabel en vlot parkeren in 7...

  • Customer Service Operations Manager

    il y a 1 mois

    Zaventem, Belgique Q-Park Belgium Temps plein

    **Onderneming**: - Ben jij een echte people manager? Kan je goed met anderen samenwerken aan gezamenlijke doelstellingen en deins je niet terug voor veranderingstrajecten? Lees dan snel verder en word Customer Service Operations Manager bij Q-Park Belgium!_ Q-Park zorgt al 25 jaar voor Quality in parking. Inmiddels kunnen onze klanten comfortabel en vlot...

  • Field Service Delivery Manager

    Il y a 5 mois

    Zaventem, Belgique SKIDATA BV Temps plein

    **Wil jij, samen met je team van 10 Service Engineers, verder bouwen aan de klanttevredenheid dat we aan onze klanten bieden? Deze klanttevredenheid staat hoog in het vaandel en jij speelt daar een belangrijke rol in samen met jouw team. Past dat bij jou? Dan zijn wij op zoek naar jou als Field Service Delivery Manager!** **Wat ga jij als Field Service...

  • Customer Service Operations Manager

    il y a 1 mois

    Zaventem, Belgique Q-Park Belgium Temps plein

    Ben jij een echte people manager? Kan je goed met anderen samenwerken aan gezamenlijke doelstellingen en deins je niet terug voor veranderingstrajecten? Lees dan snel verder en word Customer Service Operations Manager bij Q-Park Belgium! Q-Park zorgt al 25 jaar voor Quality in parking. Inmiddels kunnen onze klanten comfortabel en vlot parkeren in 7...

  • Customer Service Operations Manager

    il y a 3 semaines

    Zaventem, Belgique Q-Park Belgium Temps plein

    Ben jij een echte people manager? Kan je goed met anderen samenwerken aan gezamenlijke doelstellingen en deins je niet terug voor veranderingstrajecten? Lees dan snel verder en word Customer Service Operations Manager bij Q-Park Belgium!Q-Park zorgt al 25 jaar voor Quality in parking. Inmiddels

  • Brussels Airport Company

    il y a 4 semaines

    Zaventem, Belgique Brussels Airport Company Temps plein

    Om ons departement Passenger Aviation te versterken, zijn we op zoek naar een Service Manager Digital Workplace & Service Desk.Wat je bij ons zal realiseren Als Service Manager - Digital Workplace & Services Desk Services beheer je voor dit specifieke business domein alle daaraan gekoppelde ICT services. Hiervoor neem je de volledige end-to-end...

  • Technical Service Manager

    il y a 3 semaines

    Zaventem, Belgique LGA Engineering Temps plein

    Dit toonaangevend bedrijf levert geavanceerde machines voor de industrie en staat wereldwijd bekend om zijn innovatieve technologieën en precisieproductie. Hun producten worden gebruikt in sectoren waar efficiëntie en nauwkeurigheid cruciaal zijn, zoals metaalbewerking en automatisering. Zij zijn op zoek naar een Service Manager die de BeNeLux afdeling zal...

  • Brussels Airport Company

    Il y a 2 mois

    Zaventem, Belgique Brussels Airport Company Temps plein

    Om ons departement Passenger Aviation te versterken, zijn we op zoek naar een Service Manager Digital Workplace & Service Desk. Wat je bij ons zal realiseren Als Service Manager - Digital Workplace & Services Desk Services beheer je voor dit specifieke business domein alle daaraan gekoppelde ICT services. Hiervoor neem je de volledige end-to-end...

  • Manager Financial Services

    Il y a 5 mois

    Zaventem, Belgique BDO Belgium Temps plein

    This job in a nutshell: We live in a fast changing world, full of challenges and opportunities. In order to succeed as a business, it's crucial to react swiftly to these changes. Join the BDO family, a worldwide consulting firm where you can bring your own personality into your job! We help organisations grow sustainably with our expertise in audit &...

  • Brussels Airport Company

    il y a 1 semaine

    Zaventem, Belgique Brussels Airport Company Temps plein

    Om ons departement Technology & Infrastructure te versterken, zijn we op zoek naar een Service Manager. Wat houdt de functie in Je zorgt ervoor dat de ondersteunende diensten zoals de brandweer, inspectie en beveiliging optimaal worden ondersteund door innovatieve en efficiënte ICT-oplossingen. En dan horen we je denken wat is dat dan concreet? Even een...

  • Jira Application Owner

    il y a 1 semaine

    Zaventem, Belgique Dstny Temps plein

    Onze missie is om bedrijfscommunicatie zo makkelijk mogelijk te maken voor werknemers en klanten, vandaag én morgen. Zo bieden we KMO’s en grote bedrijven een modern all-in communicatieplatform voor telefonie, chat en video, maar ook geavanceerde connectiviteits - en beveiligingsoplossingen. Vandaag zijn er in Europa reeds meer dan 3,5 miljoen gebruikers...

  • Regional Service Manager

    Il y a 5 mois

    Zaventem, Belgique ABB Temps plein

    **Regional Service Manager (location: Central Europe)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Manager Esg

    Il y a 4 mois

    Zaventem, Belgique BDO Belgium Temps plein

    This job in a nutshell: Are you passionate about driving sustainable change in the financial services industr? As ESG Manager at BDO, you'll lead consulting engagements. You will focus on Environmental, Social, and Governance (ESG), as well as Corporate Social Responsibility (CSR) initiatives. Join our expert team crafting strategies for responsible business...

  • Servicenow HR Service Delivery Project Manager

    Il y a 5 mois

    Zaventem, Belgique ConexusDX Temps plein

    **Job description**: Conexus are working with a Global Consultancy lookiing to hire a ServiceNow HR Service Delivery Project Manager / Solution Architect **Job Description**: As a ServiceNow HR Service Delivery Project Manager / Solution Architect, you will play a pivotal role in transforming the HR functions of various companies, ranging from multinational...