Jira Application Owner

Il y a 2 mois


Zaventem, Belgique Dstny Temps plein

Onze missie is om bedrijfscommunicatie zo makkelijk mogelijk te maken voor werknemers en klanten, vandaag én morgen. Zo bieden we KMO’s en grote bedrijven een modern all-in communicatieplatform voor telefonie, chat en video, maar ook geavanceerde connectiviteits
- en beveiligingsoplossingen. Vandaag zijn er in Europa reeds meer dan 3,5 miljoen gebruikers die met onze tools communiceren, samenwerken en uitstekende klantenservice bieden. Maar we staan niet stil, want onze markt blijft evolueren en Dstny groeit mee._
- Door onze duurzame groei zijn we voortdurend op zoek naar enthousiaste mensen om ons team te versterken_. Wat wij in de plaats aanbieden? _Een geweldige, vernieuwde werkplek, fantastische collega's, de mogelijkheid om vanuit huis te werken, diverse teambuildings en bedrijfsevents, fijne klanten... en nog veel meer._
- Klinkt dat als muziek in de oren? Lees dan verder en wie weet stap jij binnenkort aan boord bij jouw nieuwe Dstny-avontuur._

***

**About the role...**:

- We are a dynamic organization committed to delivering exceptional service and operational excellence. Our team in Brussels is focused on managing global service operations and leveraging data-driven insights to continuously enhance performance.**Job Overview**:
**Key Responsibilities**:
**1. Jira Application Owner**- Serve as the primary administrator and owner of Jira, overseeing system configuration, maintenance, and upgrades.
- Collaborate with cross-functional teams to optimize Jira workflows, ensuring alignment with business requirements.
- Provide training and support to users, helping them maximize the use of Jira for project and task management.
- Maintain Jira documentation and ensure best practices are followed for system usage and administration.
- Troubleshoot and resolve Jira-related issues, coordinating with technical support when necessary.
- **2. Global Service Manager**- Lead global service operations, focusing on improving service quality, reliability, and efficiency.
- Develop, implement, and manage IT service management (ITSM) processes, ensuring alignment with ITIL best practices.
- Drive continuous improvement initiatives in service operations, identifying and addressing process inefficiencies.
- Manage escalations, ensuring prompt and effective resolution of service incidents and requests.
- Foster strong relationships with stakeholders across regions, aligning global service delivery with business objectives.
- **3. Reporting and KPI Management**- Develop and maintain reporting frameworks to monitor service performance, ensuring KPIs are aligned with organizational goals.
- Analyze performance data, using insights to identify trends, areas for improvement, and opportunities for optimization.
- Collaborate with leadership to establish and track KPIs for service delivery, process efficiency, and user satisfaction.
- Present regular reports to stakeholders, providing actionable insights and recommendations based on data analysis.
- Lead initiatives to enhance data quality and reporting accuracy, ensuring robust metrics for decision-making.**What we're looking for in you...**:

**Technical Skills**:Advanced knowledge of Jira administration and configuration.
-Familiarity with ITSM tools, processes, and best practices (ITIL certification preferred).
-Strong data analysis skills, with experience in reporting and KPI management.
- **Soft Skills**:Strong analytical and problem-solving abilities, with a process-oriented mindset.
-Excellent communication and collaboration skills, with a focus on stakeholder management.
-Proven ability to manage multiple priorities and work effectively in a global, fast-paced environment.
- **Relevant certifications **will be considered a strong asset. Examples include ITIL, Microsoft certifications (e.g., Azure, MCSA, MCSE), network certifications (e.g., CCNA, CCNP), or other industry-recognized credentials in service management and IT operations. Additionally, certifications in Jira administration or Agile methodologies (e.g., Scrum Master, SAFe) are highly desirable.

**Languages**: Fluent in English; proficiency in French or Dutch is an advantage.**What we can offer you...**:
- You will be working in an international context where there will always be something interesting for you to do, there are plenty of options for growing your career.
- You’ll be part of a hybrid-working global team with a combination of working from home and at the office.
- A challenging job in a fast-growing company with space for personal development and continuous training.
- A competitive salary, including an eco-friendly company car with fuel/charging card.
- Electronic meal vouchers, health insurance.
- Flexible working hours, with the possibility of remote work. Because in digitalization, we should set a good example, right?
- A pleasant working environment in a brand new building customized to the wishes of our Destinians.
- A great team of colleagues and wonderful customers.
- A friendl


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