Team Manager It-support
il y a 1 semaine
Are you ready for new horizons?
BASYS IT-Service GmbH currently provides IT services in 14 different European countries and operates in more than 30 locations, including London, Munich, Barcelona, and Prague. We help to create pragmatic solutions through our exclusive operations. Our clients place their trust in our expert and reliable service. This is what sets BASYS IT-Service GmbH and its team apart Would you like to work for a young, international, and yet medium-sized company? Then you are the right fit for us Since 2006, our clients have been benefiting from our many years of experience and steady but sustainable growth - year after year.
Key Responsibilities
As Team Manager IT-Service Delivery, you will lead our Onsite-IT-Support Team in Brussels and the Netherlands (7 Team Members, 5 locations) regarding following aspects:
Decisions relating to the coordination, execution and prioritization of tasks
Reports to and provides information to the line manager regarding activities and plans.
Responsible for keeping IT service delivery metrics and key performance indicators
Ensuring that incident, change and request management procedures are adhered to by monitoring metrics, providing training and coaching to team members
Maximize use of the current IT Service Management tools to accurately identify each incident, request, problem, change, or asset record while ensuring accurate documentation is entered for each record
Primary contact and 1st point of escalation for key stakeholders of our customer
Updating Team availability plans and contribute to monthly payroll and service reporting
In this role it is critical to work together with regional and global colleagues to deliver professional and harmonised services to our customers. This includes but is not limited to Microsoft enterprise client solutions for office and factory as well as personal mobility and conferencing technologies. As a Team Manager, you will play an active support role on a senior level and are driving local projects such as hardware
- and software rollouts, offsite meeting and event support to success.
Essential Skills
Excellent interpersonal and coaching skills, a high service orientation for customer satisfaction, as well as a structured, reliable and independent working approach will help you in your role. A confident appearance and fluent communication skills in French and English, verbally and written, complement your profile.
Well, have we piqued your interest?
We look forward to getting to know you.
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