Manager - Customer Success Account Management
il y a 3 semaines
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is cantered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.
**Responsibilities**:
People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Customer Relationship Management
- Leads by example through owning operational executive relationships with key customer, partner, and internal contacts to further Microsoft's customer success goals, targeting executives (as appropriate). Ensures the customer is recognizing value as planned. Anticipates, identifies, and manages potential issues, escalating to appropriate teams for resolution. Expands customer relationships to create cross-sell and upsell opportunities.
- Identifies, understands, influences, and challenges and manages the needs, expectations, and interests of key customer technical, business, and executive stakeholders. Ensures key stakeholders (including partners) are satisfied with agreed upon objectives and outcomes and that their interests are protected and valued. Leads and coaches business value conversations key stakeholders.
- Collects feedback from internal and customer stakeholders on business needs, preferences, values, and goals to identify important customer patterns, pain points, attitudes, and expectations and coaches others to do the same. Prioritizes resource efforts to meet the most critical needs and expectations of customers.
Technical Relevance
- Coaches team members on implementing training plans focused on technical and industry knowledge development aligned with organizational goals. Coaches team members on and stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders. Advises customers on Microsoft technology trends and direction with relevance to Microsoft's competition.
Customer Success Leadership
- Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account, promoting identified opportunities for growth. Leads the team to adopt organizational and customer success strategy to maximize customer's investments and value across all solution areas. Works with customers to define and agree upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customers' current and future goals and objectives. Supports account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches.
- Coaches team on developing and delivering strategic roadmaps in partnership with key stakeholder and executives for executing program planning, managing key stakeholder and executive expectations via delivery of a Customer Success Plan (CSP), and prioritizing engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Coaches team on leveraging, improving upon, and streamlining the use of Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Coaches team on anticipating, identifying, and mitigating customer blockers and risks by leveraging Microsoft solutions and services, and developing deliverable programs of work. Guides team through leading delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads executive escalation management and communications for delivery programs in the customer account. Runs rhythms of business (RoBs) reviewing delivery excellence metrics (e.g., delivery backlog, bookings, unstaffed requests).
**Qualifications**:
Required/Minimum Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing cons
-
Customer Success Account Manager
Il y a 2 mois
Zaventem, Belgique Microsoft Temps pleinMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Account Manager
il y a 6 jours
Zaventem, Flandre, Belgique Microsoft Temps pleinMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Manager - Customer Success Account Management
il y a 6 jours
Zaventem, Flandre, Belgique Microsoft Temps pleinMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is cantered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...
-
Customer Success Account Manager-french/dutch
il y a 2 semaines
Zaventem, Belgique Microsoft Temps pleinWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Account Manager-french/dutch
il y a 6 jours
Zaventem, Flandre, Belgique Microsoft Temps pleinWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Manager
il y a 1 mois
Zaventem, Belgique RESPONSUM Temps plein**Customer Success Manager**: You like the thrill of working in a dynamic start-up environment? Customer satisfaction and clear communication are your keywords? You’re a go-getter with a hands-on mentality and you love a challenge? **What does a Customer Success Manager do?**: We’re looking for a communicative hero, who keeps all our clients happy while...
-
Senior 360 Customer Success Manager
il y a 6 jours
Zaventem, Flandre, Belgique VMware Temps pleinS360 Customer Success ManagerWhy will you enjoy this new opportunity?Do you enjoy helping Global and Enterprise organizations achieve their business outcomes through their technology investments? If you do, we have the perfect job opportunity for youAs a s360 Customer Success Manager, you will serve as a trusted advisor, driving a cross-functional, unified...
-
Senior 360 Customer Success Manager
il y a 4 semaines
Zaventem, Belgique VMware Temps plein**S360 Customer Success Manager** **Why will you enjoy this new opportunity?** Do you enjoy helping Global and Enterprise organizations achieve their business outcomes through their technology investments? If you do, we have the perfect job opportunity for you! As a s360 Customer Success Manager, you will serve as a trusted advisor, driving a...
-
Customer Success Manager
il y a 6 jours
Zaventem, Flandre, Belgique RESPONSUM Temps pleinCustomer Success Manager:You like the thrill of working in a dynamic start-up environment? Customer satisfaction and clear communication are your keywords? You're a go-getter with a hands-on mentality and you love a challenge?What does a Customer Success Manager do?:We're looking for a communicative hero, who keeps all our clients happy while providing...
-
Customer Success Manager
il y a 3 semaines
Zaventem, Belgique RESPONSUM Temps pleinYou like the thrill of working in a dynamic start-up environment? Customer satisfaction and clear communication are your keywords? You’re a go-getter with a hands-on mentality and you love a challenge? Become our next Customer Success Manager (CSM)! **What does a Customer Success Manager do?**: The CSM guides our new customers through the **onboarding**...
-
Senior Manager, Customer Success
il y a 6 jours
Zaventem, Flandre, Belgique Dstny Temps pleinDe zoveelste typische telecomleverancier? Nee, dat zijn we écht niet. Op onze lauweren rusten? Dat zit niet in ons DNA. We dagen de markt van de cloud telecom liever uit. 'Goed genoeg' is voor ons echt niet goed genoeg. Verwacht van ons dan ook dat we altijd een stap vóór zijn.Wij groeien snel, maar op een duurzame en gezonde manier. In onze organisatie...
-
Account Manager
il y a 2 semaines
Zaventem, Belgique Sony UK Technology Centre Temps pleinWe are seeking a highly motivated and experienced Account Manager to join our Sales team at Sony. As an Account Manager, you will be responsible for delivering business results in line with the account strategy, focusing on the sales and promotion of Sony products to allocated existing and new centrally buying clients. You will be instrumental in optimizing...
-
Account Manager
il y a 6 jours
Zaventem, Flandre, Belgique Sony UK Technology Centre Temps pleinWe are seeking a highly motivated and experienced Account Manager to join our Sales team at Sony. As an Account Manager, you will be responsible for delivering business results in line with the account strategy, focusing on the sales and promotion of Sony products to allocated existing and new centrally buying clients. You will be instrumental in optimizing...
-
Account Manager
il y a 2 semaines
Zaventem, Belgique Thales Temps pleinThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Customer Success Manager, Group
il y a 6 jours
Zaventem, Flandre, Belgique Dstny Temps pleinDe zoveelste typische telecomleverancier? Nee, dat zijn we écht niet. Op onze lauweren rusten? Dat zit niet in ons DNA. We dagen de markt van de cloud telecom liever uit. 'Goed genoeg' is voor ons echt niet goed genoeg. Verwacht van ons dan ook dat we altijd een stap vóór zijn.Wij groeien snel, maar op een duurzame en gezonde manier. In onze organisatie...
-
Senior Manager, Customer Success
il y a 3 semaines
Zaventem, Belgique Dstny Temps pleinDe zoveelste typische telecomleverancier? Nee, dat zijn we écht niet. Op onze lauweren rusten? Dat zit niet in ons DNA. We dagen de markt van de cloud telecom liever uit. ‘Goed genoeg’ is voor ons echt niet goed genoeg. Verwacht van ons dan ook dat we altijd een stap vóór zijn. Wij groeien snel, maar op een duurzame en gezonde manier. In onze...
-
Account Manager
il y a 6 jours
Zaventem, Flandre, Belgique Thales Temps pleinThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Corporate Account Manager
il y a 2 semaines
Zaventem, Belgique VMware Temps plein**The Elevator Pitch: Why will you enjoy this new opportunity?** We are looking for a Corporate Account Executive to join our sales team at VMware in Belgium. You will bring passion, drive and a genuine customer first approach to help our enterprise customers achieve their digital transformation goals. You will own the customer engagement whilst...
-
Account Manager
Il y a 2 mois
Zaventem, Belgique iO Temps pleiniO is looking for an enthusiastic Account Manager to join our team within the Client Services department.You will be the creative strategist and the reliable partner that our clients need to achieve their objectives. You understand their needs and can translate them into effective digital campaigns that capture attention and deliver results. You know...
-
Customer Success Manager, Group
il y a 6 jours
Zaventem, Flandre, Belgique Dstny Temps pleinOnze missie is om bedrijfscommunicatie zo makkelijk mogelijk te maken voor werknemers en klanten, vandaag én morgen. Zo bieden we KMO's en grote bedrijven een modern all-in communicatieplatform voor telefonie, chat en video, maar ook geavanceerde connectiviteits- en beveiligingsoplossingen. Vandaag zijn er in Europa reeds meer dan 3 miljoen gebruikers die...
