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Wij groeien snel, maar op een duurzame en gezonde manier. In onze organisatie zijn mensen, processen en systemen optimaal op elkaar afgestemd.
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Customer Success Manager, Dstny Group - ENG & FR or NL:
- Do you have your first experience as a CSM? Are you ready for your next challenge? We may have the opportunity for youThe Customer Success Manager has a fundamental role in any 'as a service' company. Dstny for Service Providers (D4SP) is no different and the role is crucial in not only new sales but in converting and growing our existing customer base from a purely software model to an as a service model.
We provide advice, guidance and support through the entire customer journey ensuring that go-to-market activities drive mutual growth and profitability.
Your main responsibilities as a Customer Success Manager:
- Work together with the sales organization to:Win new business
- Develop, manage and grow existing business
- Translate and sell the value of our products for the local market.
- Analyze customer data and feedback to improve customer experience.
- Hold demonstrations for our service providers.
- Project manage the onboarding of our services always considering and feeding back what can be improved in processes and/or products.
- Provide both planned and ad hoc trainings on our services to the Service Provider.
- Manage feature requests from our customers.
- Aid in product design and product development.
- Troubleshoot the service provider implementation of our services providing solutions and/or workarounds that meet the business need
Our requirements for you:
- Degree qualified (M.Sc, B.Sc) in a relevant field.
- Minimum 3 years' experience in a customer facing role at a SaaS company (preferably within unified communications).
- Demonstrated leadership qualities and the desire to develop within your role.
- Business fluency (written and oral) in English
and French/Dutch
- Ability to work effectively as an individual and as part of team.
- Highly organized and able to multitask.
- Selfdriven and proactive nature.
- Excellent written and oral communications skills.
- Demonstrated skill in document creation.
- 25% travel requirements not including travel to office if working remotely
Our offer:
- You will be working in an
international context where there will always be something interesting for you to do, there are plenty of options for growing your career.
- You'll be part of a
hybrid-working global team with a combination of working from home and at the office.
- An environment where investments are made in both people and technology, giving you the
chance to learn on a daily basis while working with some the coolest technology there is on the market.
- An
attractive salary with extra-legal benefits, including a company car, fuel card, smartphone, laptop, group and hospitalization insurance, meal vouchers, etc
- A great atmosphere with an
appreciation &
-
encouragement now and then... as it should be
You'll have some amazing people around you.
LI-MC1
