Service Delivery Manager
il y a 1 semaine
Company Description
Devoteam is a leading consulting firm focused on digital strategy, platform technologies, Cyber Security and business transformation. We are partner of the year of the five cloud leaders: Microsoft, AWS, Google, ServiceNow and Salesforce.
We strive for businesses to turn their challenges into value and help them seize their true potential. Focus on continuous improvement is key. With cybersecurity as a mindset and a user-centric approach, our team supports your entire corporation.
With creative tech, we reach for a better change. Inspired people have the power to transform the world around them. Devoteam stands for innovation, agility and growth. We are a place of work where both customers and employees can have a limitless future.
With 25 years’ experience and more than 8,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.
In Belgium, we have a strong team of almost 500 digital professionals that differentiates itself in the sector thanks to an end-to-end approach. We offer a wide range of services: from strategic advice by business consultants to successful realizations by technology consultants.
**Job Description**:
If you like these keywords you’ll love this role:
servicemanagement #customerintimacy #quality #cloud #global
Are you a believer in cloud native technologies and do you have experience in customer service management? Are you not afraid to play a key role in a new line of business? Like to coordinate customer satisfaction and agreed budgets, managing risks and driving for optimal results together with delivery teams? Then you are the right person to help us grow our new global Cloud Managed Services offerings to customers in Belgium.
As a Service Delivery Manager, you report directly to the Director M Cloud and you are the local contact for our customers of the Devoteam global Cloud Managed Services. During both presales and delivery, you are responsible for our contractual, financial and operational commitments. You steer the relationship with the client, build and maintain trust, and develop Devoteam's service portfolio and footprint within the client's ecosystem. You will be the liaison officer between our customers, local organization and global service center.
**Qualifications**:
- [Must-have] You have demonstrable experience in managing large IT projects or managed services.
- [Must-have] You are an excellent communicator able to listen to, present to and work with business, management, and technical stakeholders.
- [Must-have] You have broad knowledge in different technologies and architectures varying from monoliths to microservices, from on premise to hybrid and multi-cloud, from custom coding to SaaS solutions and even from legacy to cloud-native.
- [Must-have] You have an opinionated view on how to manage KPI’s, SLA’s, OKR’s, incidents, changes, problems, etc..
- [Must-have] Business planning and P&L management.
- [Must-have] You’re either proficient in Dutch or French (or you want to learn) and fluent in English.
- [Nice-to-have] You have knowledge of or at least strong interest in cloud platforms like Microsoft Azure
- [Nice-to-have] Certifications like ITIL, Prince2/PMBOK, Scrum, SAFe,...
- [Bonus-points] You’re known with an eclectic set of concepts like: microservices, DevOps, resiliency, data & analytics, cybersecurity, privacy & compliance, infrastructure optimization, enterprise architecture, ERP, IoT, ML/AI, etc.
If you do not feel fully confident that you meet the requirements above, please don’t worry. Just apply. Together we’ll discover what you can bring to the table, in which role you would fit best and how you could potentially grow at Devoteam.
**Our promises to you**:
- You will have a strong impact thanks to our premium partnership with Microsoft and work with nice organizations in Belgium.
- Prepare to inspire and be inspired by other Devoteamers because that is what sets us apart. In our various communities, we enable national and international collaboration and exchange with other tech leaders and specialists.
- Working locally but part of an international community with knowledge sharing, peer-to-peer coaching and career options.
- A personalized career development plan with career specific trainings in soft
- & hard skills and certifications aligned to your area of expertise.
- We will facilitate every opportunity to grow your personal brand with knowledge & vision sharing through blogs, keynote sessions, and more.
- Too obvious for us, you get a permanent contract from the start so that you can confidently plan your future.
- Evidently also an attractive salary based on your experience, including a nice netto increase as part of our intellectual property ruling.
- A comprehensive set of employment benefits, ranging from a (electrical) company car, smart phone, internet compensation and home office gear to a pension fund and
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