Myccep Capability Manager, Fixed Term Contract
il y a 4 jours
**MyCCEP Capability Manager, Fixed Term Contract**
**An exciting opportunity has arisen to join the Group Digital team to support the ongoing development of MyCCEP. This is a high profile product within the business and in to the wider system. Our customer portal is a great success story. This year we reached a historic €2.0bn revenue mark and 240k customer registered on the portal. As the capability lead you will be part of the core team ensuring we drive customer engagement, product adoption and value realisation.**
**Key responsibilities are**:
- Support the product owner in developing the longer term strategy for MyCCEP
- Work with the markets to ensure developed functionality is fully adopted and value realised
- Provide ongoing capability building support to the markets
- Develop reporting and analytics capabilities to support commercial goals
- Support the markets in the development of engaging content through the development of toolkits
- Lead the annual Voice of the customer programme
**The key role of the MyCCEP Capability Manager**
- Requirements & delivery
- Support on gathering and prioritizing requirements coming from customer feedback and from local teams
- Prioritise the requirements to the delivery owner and the development team
- Embed customer feedback in the prioritization and design process
- Develop best in class content toolkits
- Prioritise and articulate the requirements to the delivery owner and the development team, as well as supporting the development process
- Targets & ambitions:
- Build capabilities in the markets on the usage of the reporting and analytics tools
- Use community to ensure best practice driven across all markets
- Training & KT:
- Upskill the local teams - identify and run training and knowledge transfer sessions for the teams to realize their ambitions and deliver the value
- Connect with L&D and external provider to build L&D materials for the community
- Future opportunities:
- Drive the VOC programme to support the ongoing development programme
**The experience required**:
- Commercial driven individual, passionate about the customer and focused on delivering the best experience. An exposure to e-commerce, technology programmes and commercial development / customer marketing would help
- Strong organisational, networking and influencing skills a mus
- Team player used to building flexible, cross-functional / market delivery focused teams
- Highly resilient self-starter, prepared to make decisions and learn through failure
Secondment until 1st September 2025
Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world’s most loved drinks brands to more than 600 million people, including Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®. And we want a workforce as diverse as our products - with a culture that fosters belonging and inclusivity. One that enables everyone to be themselves, whatever their background or experience. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.
Job Information:
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