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Technical Account Manager
il y a 1 mois
As part of our expansion plan, we are looking for a Technical Account Manager, with pre-sales and technical consultancy experience, to help us support our expanding customer base in Belgium.
**Why Viva Wallet ?**:
Viva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include “tap-on-phone Viva Wallet POS app” turning any Android mobile to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.
**Roles & Responsibilities**:
- Responsible for technical account management and the relationship with the IT stakeholders and technical teams of key big merchant clients.
- Review business requirements from clients and our merchant success team to identify and gather all technical requirements, implementation scope and any additional project demands that require development.
- Work together with merchant success team and technical delivery specialists, to service key client project opportunities from project inception to project delivery.
- Advise on the various integrations based on individual client business needs, ensuring clients make the most of Viva Wallet’s technology and product capabilities.
- Provide technical guidance and coordinate client/vendor technical teams during integrations (i.e., Smart Checkout, ECR, App2App etc.)
- Perform or coordinate testing on staging environment to ensure a verified pre-go live integration.
- Post-GO live support and assistance related to the implementation in scope, coordinating any specialized client training.
- Work with Customer Service, QA, Product, and Technology teams to reproduce and help resolve critical bugs/issues.
- Facilitate pilot testing and organize internal training regarding new products’ launch, integration methods, plugins etc.
- Provide feedback to internal product owners regarding potential new products or improvements to existing features.
- Maintain the documentation on internal (Confluence) and public (developers’ portal) repositories.
- Track and follow up any pending tickets about new features/functionality implementation.
**Requirements**:
- Bachelor degree in Computer Science, Computer Engineering, or relevant Information Systems field
- Minimum 3 years of relevant proven experience, ideally within the Payments & Fintech Industry
- Significant skills and deep knowledge in the integration of e-commerce solutions and plugins and/or ECR POS and unattended payment systems is considered a plus
- Solid technical background with hands on experience in software and front-end development
- Knowledge of REST APIs and Postman (or similar)
- Experience in technical writing and analysis
- Customer focus with proven soft skills in dealing with clients’ IT stakeholders
- Excellent problem-solving skills, with ability to analyze and solve problems using technology
- Excellent written and verbal communication in English. Additional languages is a plus
- Experience in E-commerce plugins would be a plus
- Be able to speak fluently English,Dutch and French
**Benefits**
- Competitive Salary (based on experience)
- Annual bonus based on targets’ achievement
- Integrity, teamwork, transparency, and regular feedback to develop your skills
- A chance to grow within a fast-moving European Fintech Company/Neobank
