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Tribe Product Owner

Il y a 2 mois

Mechelen, Belgique Telenet Temps plein

**Working in the Customer Interaction Platforms & Automation (CIPA) Tribe**

CIPA is the tribe within the customer operations organization that focuses on enhancing customer interactions through the integration of digital tools and automation to maximize efficiency and effectiveness. Our aim is to complement human capabilities with technology, creating a harmonious blend that amplifies their abilities.

We play a key role in successfully delivering Telenet Group’s strategic agenda and ambitions:

- Accelerating our customer intimacy strategy by intelligent use of our existing digital tools & automation capabilities

**Your responsibilities as Tribe Product Owner **(TPO)**

The TPO plays a transversal role in the Agile way of working by aggregating Tribe Delivery Team information into a prioritized overview that serves as input for business steering.

The TPO integrates the expectations of the different stakeholders into a 18 months forecasted and prioritized roadmap in line with the respective customer interaction strategy. Through this, the TPO provides strategic context to the Delivery Teams, strengthening the connection between strategy and solution providing.

The TPO drives proper backlog handling and transparency at Tribe level (aggregated through Team Backlogs) and so actively drives continuous improvement in the Tribe to optimize flow, value and feedback loops.

**Our ideal Tribe Product Owner has **
- Affinity with customer operations tooling and a general interest in artificial intelligence and automation
- Affinity with Architecture to guarantee coherency with the architectural strategy & landscape
- Affinity with a Delivery organisation primarily to optimize flow, enable feedback loops and orchestration of priorities across multiple teams.
- Expertise in Business steering and valorizing the impact of decisions - business casing
- Expertise in stakeholder management and is capable to judge who to involve for which (prioritization) decision / impact

**How we make a difference for you**

Start a new adventure in the beating heart of our customer operations organization, where we work in the utmost flexible way, be it from home or from our open and trendy collaboration spots at the office, and collegiality is more than just a word. We keep an eye out for talent, ambition and eagerness to learn. We’ll coach you, train you and make you part of our story. Moreover, you’ll enjoy a wages and benefits package that will get you places. We’re talking meal vouchers, group and health insurance, a yearly bonus and discounts on Telenet products. Come experience it for yourself, our passion is contagious.

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