Customer Loyalty Member Ebs

Il y a 6 mois

Brussels, Belgique ING Temps plein

**Customer Loyalty Member IV** EBS**:

- **DBWC (Daily Banking Wholesale Clients)**:
Fulltime, ING Brussels, Marnix, [combined with 50% home working]

Function Name: Customer Loyalty Member IV

Function class: 14

Hiring manager: Maryse Vermeiren
Recruiter: Liron Wijnberg

**A day in the life of a CLT Member EBS.**:
**Your key responsibilities.**:

- Answer customer questions and resolve their problems
- Continuously exceeding customer expectations: the WOW effect
- Make a real connection with customers
- Carefully log customer contacts in the systems
- Considering the applicable laws and regulations
- Become the reference for your area of support.

***:
**We’re looking for.**:
**A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions. You have a passion for servicing customers.**:
**As a Customer Loyalty Member, you must also possess the following**:

- An education at Bachelor or Master level.
- +/- 3 years of banking experience**.**:

- Experience in supporting digital channels
- NL, FR and EN (level B1 European standard) required
- A flexible attitude, you have no problem working during the extended opening hours of 8 a.m. - 6 p.m.
- You are willing to learn what is necessary to perform your tasks
- Sense for complex analysis
- Knowledge of payment & reporting (CODA, CAMT,...) processes is a plus
- Being able to organize your work optimally, so that you divide your time efficiently across the different activity areas.

***:
**We offer **you.**:
**A clear purpose, a unique offer and a range of flexible compensation and other benefits**:

- Personal growth & challenging work with endless opportunities to realize your ambitions.
- An informal, dynamic environment with innovative colleagues supporting your endeavors.
- A progressive and agile way of working, where new ideas are valued ahead of convention.
- Participate in improving our digital channels in collaboration with the responsible teams.

**We redefine banking. What about you?**:
**We’re on a journey that’s centered around our customers, powered by technology, and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that**:

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