CRM Campaign Specialist
il y a 2 semaines
At Eurostar, we're not just in the business of transportation; we're in the business of crafting unforgettable journeys. As a CRM Campaign Specialist, you will play a pivotal role in our CRM & Loyalty team, where our mission is to retain customers, ignite their engagement, and drive revenue growth. By curating personalized loyalty and B2B communications, you'll be instrumental in enhancing customer experiences, strengthening our brand's affinity, and contributing to our overall success.
- Internal use only: This role is EIL Grade D & a THIL Grade E, Travel Level 3 and can be based in London, Paris or Brussels._
We're looking for someone to:
- Collaborate with the CRM & Loyalty lead to shape and execute our customer-centric strategy, aligning CRM goals with commercial objectives, fostering engagement, and elevating customer satisfaction and loyalty.
- Develop and execute a comprehensive marketing roadmap and communication plan tailored for our loyal customers and B2B audience.
- Work in tandem with the Loyalty Manager for Club Eurostar and the CRM Executive (automation) to ensure seamless alignment of contact strategies and prioritize messages, including critical service recovery communications.
- Partner with B2B and Eurostar For Business product owners to create and implement a robust B2B CRM strategy that resonates with our audience.
- Seek opportunities to collect data for more personalized and targeted communications, ensuring compliance with regulations and industry best practices.
- Collaborate with the Automation Manager to design captivating lifecycle journeys for our B2B and loyalty customers.
- Manage the end-to-end process, from campaign build and data filtering to deployment in Marketing Cloud.
- Utilize available data and insights to identify gaps, drive opportunities, and develop targeted offers that enhance customer experiences, boost engagement, and drive revenue.
- Own reporting on campaign results, ensuring KPI delivery and the continuous improvement of strategies
**Requirements**:
You'll need:
- Similar experience in a CRM and marketing/communications capacity
- Previous experience in a Loyalty CRM role a big plus
- Knowledge of SFMC and Taxi
- Thorough knowledge of direct marketing theory and practice
- Knowledge of Loyalty programme and customer lifecycles
- Ability to critique communications/creative work & an understanding of how it
contributes to ROI
- Numerate & able to turn insight into actionable plan to increase of campaign ROIs and ROE
**Benefits**
***:
- **Travel benefits for work and play**
***:
- **A great pension**
***:
- **Exclusive discounts and perks**
***:
If you are passionate about building and nurturing customer relationships, with great experience in CRM, loyalty programs, and B2B communications - We want to hear from you
- #LI-HYBRID_
-
CRM Campaign Specialist
il y a 2 semaines
Brussels, Belgique Golden Palace Casino Sports Temps plein**What you do** Join our team as a CRM Campaign Specialist **Are you passionate about the Customer experience and ready to take on exciting challenges?** As a **CRM Campaign Specialist,** your key role will be to support the CRM Manager in fostering customer relationships, by implementing, analyzing, and planning various CRM campaigns with...
-
CRM Campaign Specialist
il y a 1 mois
Brussels, Belgique Golden Palace Casino Sports Temps pleinWhat you do Join our team as a CRM Campaign Specialist Are you passionate about the Customer experience and ready to take on exciting challenges? As a CRM Campaign Specialist, your key role will be to support the CRM Manager in fostering customer relationships, by implementing, analyzing, and planning various CRM campaigns with enthusiasm.You'll work...
-
CRM Campaign Specialist
il y a 3 semaines
Brussels, Belgique Golden Palace Casino Sports Temps pleinWhat you do Join our team as a CRM Campaign Specialist Are you passionate about the Customer experience and ready to take on exciting challenges? As a CRM Campaign Specialist, your key role will be to support the CRM Manager in fostering customer relationships, by implementing, analyzing, and planning various CRM campaigns with enthusiasm.You'll work...
-
CRM Campaign Specialist
il y a 2 semaines
Brussels, Belgique Golden Palace Casino & Sports Temps pleinThe Golden Palace Group, a family-owned business established in 1963, stands as an undisputed reference in the gaming world. With over 40 gaming halls in Belgium, 2 casinos in France, 7 sports betting agencies, a network of Press shops (Press Shop & More), 3 online gaming sites, and 600 employees, we've built a remarkable presence.Each of our team members...
-
CRM Campaign Specialist
il y a 2 semaines
Brussels, Belgique ARIAD Temps pleinReady for a new challenge? Our clients are looking for a wide variety of digital talent to add to their teams. We’ll help you find a job perfect for your skills and aspirations that fits to a T. **About Ariad**: We are a digital consultancy & staffing firm helping leading European A-brands, like Samsung, Carrefour, ING, Orange and MediaMarkt to make...
-
CRM Specialist
il y a 3 semaines
Brussels, Belgique Red - The Global SAP Solutions Provider Temps plein**Job Title: CRM Specialist **Start Date: ASAP Last Date: 31St Dec'2024+ extension Location: Brussless, Belgium** **Technologies used** - VTEX, Contentful, Antavo, Google Cloud, SalesForce **Role** - You will be part of the Customer's Retention/Engagement Department. - In this role, you are responsible for supporting the CRM team in developing and...
-
CRM Campaign Lead
Il y a 2 mois
Brussels, Belgique NedWorks Temps pleinContract type Employee Location Brussels Work regime Full-time **Hi, do you see yourself being responsible for** - aligning with business units, internal partners, agencies, branding and website team on target & content for CRM campaigns. - growing our marketing automation efforts. Supporting the implementation of new marketing automation campaigns,...
-
Analyste CRM
il y a 3 semaines
Brussels, Belgique Oliver James Associates Temps pleinOliver James s'associe à une entreprise de premier plan dans le secteur bancaire à la recherche d'un **Analyste CRM **SQL Developer pour rejoindre l'équipe Data CRM, dans le domaine du Marketing Campaign Management Position permanente Vous hésitez entre être un spécialiste de la data, faire du marketing ou gérer des projets ? N'hésitez plus, ce job...
-
CRM Data and Campaign Analyst
il y a 2 semaines
Brussels, Belgique Beobank Temps pleinWil jij de marketingflows en commerciële opportuniteiten van Beobank mee helpen sturen? Heb je een passie voor Data en voor Marketing? Dan ben jij misschien wel de **CRM Data and Campaign Analyst** die we zoeken! **Kom je solliciteren? Breng dan gewoon jezelf mee. Want de open cultuur die we nastreven begint bij onze eigen mensen.** **Missie van het...
-
CRM Data and Campaign Analyst
il y a 1 semaine
Brussels, Belgique Beobank Temps pleinWil jij de marketingflows en commerciële opportuniteiten van Beobank mee helpen sturen? Heb je een passie voor Data en voor Marketing? Dan ben jij misschien wel de **CRM Data and Campaign Analyst** die we zoeken! **Kom je solliciteren? Breng dan gewoon jezelf mee. Want de open cultuur die we nastreven begint bij onze eigen mensen.** **Missie van het...
-
Marketing Campaign Specialist
il y a 3 semaines
Brussels, Belgique ARHS Developments Belgium Temps pleinCompany Description Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services. We are composed of 17 entities across 9 countries that are unified by the Arηs Group, with...
-
CRM Manager
il y a 3 semaines
Brussels, Belgique LolaLiza Temps pleinAs a CRM Manager at LolaLiza you will be responsible for the development, improvement and daily coordination of our CRM strategy and program. More specifically, you will be in charge of increasing revenues as well as share of wallet, grow the brand loyalty and strengthen LolaLiza’s brand image. CRM is high on our agenda! We have CRM tooling and a lot of...
-
CRM Specialist
il y a 1 semaine
Brussels, Belgique SB Recruitment and Services Temps pleinPour notre client, un acteur majeur dans le fashion retail, nous recherchons un CRM Specialist. Le poste est basé au HQ à Bruxelles. En tant que CRM Specialist, vous êtes le spécialiste de la relation client. Vous entretenez et optimisez la relation client et vous contribuez ainsi à renforcer le lien entre l’enseigne et ses clients. **Votre défi** -...
-
Campaign Manager
il y a 3 semaines
Brussels, Belgique POLITICO Temps plein**Company: POLITICO** POLITICO Europe is seeking a smart, strategic, and motivated Campaign Manager to join our pioneering and growing media company**.** A member of the Media Solutions team, the Campaign Manager plays an integral role in the development and delivery of proposals, media planning, and project management with POLITICO’s partners for...
-
Coordinator CRM
il y a 2 semaines
Brussels, Belgique Radisson Hotel Group - Corporate Office - Marketing & Digital Temps plein**1. **Mission**: - Track & report on Campaign performance & recommend on potential content or process improvements cross channels **2. **Roles/Responsibilities**: - Monitor and analyse campaign performance, providing insights and recommendations for improvement - Collaborate with marketing and sales teams to ensure alignment with overall marketing and...
-
Loyalty & CRM Manager
il y a 7 jours
Brussels, Belgique Le Pain Quotidien Temps plein**Le Pain Quotidien: a Belgian concept**: Le Pain Quotidien is a bakery-restaurant chain founded in 1990 by Alain Coumont. Alain was displeased with the quality of the bread in Brussels, so he decided to start making his own sourdough bread using just 4 ingredients: water, flower, salt and time. His concept was successful since by now there are over 200 Le...
-
CRM Technology Specialist
Il y a 2 mois
Brussels, Belgique Proximus Group Temps pleinA job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working...
-
CRM Specialist
il y a 3 semaines
Brussels, Belgique SB Recruitment and Services Temps pleinVoor onze klant, een grote speler in fashion retail, zijn we op zoek naar een CRM. De functie is gebaseerd in het hoofdkantoor in Brussel. Als CRM Specialist ben jij de specialist in klantrelaties. Je onderhoudt en optimaliseert de klantrelaties en helpt de band tussen het merk en zijn klanten te versteken. **Jouw uitdaging** - Je taken omvatten het...
-
Customer Relationship Management
il y a 3 semaines
Brussels, Belgique Radisson Hotel Group - Corporate Office - Marketing & Digital Temps plein**CRM TRAINEE - JOB DESCRIPTION** **THE JOB**: In the role of CRM Trainee, you will work together with the RHG CRM team and support them in their day-to-day activities. Your primary focus will be to support the development and testing of new capabilities for our CRM & Marketing Automation solution. You will collaborate in documenting and mapping a wide...
-
Customer Relationship Management
Il y a 2 mois
Brussels, Belgique Radisson Hotel Group - Corporate Office - Marketing & Digital Temps plein**CRM TRAINEE - JOB DESCRIPTION** **THE JOB**: In the role of CRM Trainee, you will work together with the RHG CRM team and support them in their day-to-day activities. Your primary focus will be to support the development and testing of new capabilities for our CRM & Marketing Automation solution. You will collaborate in documenting and mapping a wide...
