CRM Campaign Specialist

Il y a 6 mois

Brussels, Belgique Eurostar International Temps plein

At Eurostar, we're not just in the business of transportation; we're in the business of crafting unforgettable journeys. As a CRM Campaign Specialist, you will play a pivotal role in our CRM & Loyalty team, where our mission is to retain customers, ignite their engagement, and drive revenue growth. By curating personalized loyalty and B2B communications, you'll be instrumental in enhancing customer experiences, strengthening our brand's affinity, and contributing to our overall success.
- Internal use only: This role is EIL Grade D & a THIL Grade E, Travel Level 3 and can be based in London, Paris or Brussels._

We're looking for someone to:

- Collaborate with the CRM & Loyalty lead to shape and execute our customer-centric strategy, aligning CRM goals with commercial objectives, fostering engagement, and elevating customer satisfaction and loyalty.
- Develop and execute a comprehensive marketing roadmap and communication plan tailored for our loyal customers and B2B audience.
- Work in tandem with the Loyalty Manager for Club Eurostar and the CRM Executive (automation) to ensure seamless alignment of contact strategies and prioritize messages, including critical service recovery communications.
- Partner with B2B and Eurostar For Business product owners to create and implement a robust B2B CRM strategy that resonates with our audience.
- Seek opportunities to collect data for more personalized and targeted communications, ensuring compliance with regulations and industry best practices.
- Collaborate with the Automation Manager to design captivating lifecycle journeys for our B2B and loyalty customers.
- Manage the end-to-end process, from campaign build and data filtering to deployment in Marketing Cloud.
- Utilize available data and insights to identify gaps, drive opportunities, and develop targeted offers that enhance customer experiences, boost engagement, and drive revenue.
- Own reporting on campaign results, ensuring KPI delivery and the continuous improvement of strategies

**Requirements**:
You'll need:

- Similar experience in a CRM and marketing/communications capacity
- Previous experience in a Loyalty CRM role a big plus
- Knowledge of SFMC and Taxi
- Thorough knowledge of direct marketing theory and practice
- Knowledge of Loyalty programme and customer lifecycles
- Ability to critique communications/creative work & an understanding of how it
contributes to ROI
- Numerate & able to turn insight into actionable plan to increase of campaign ROIs and ROE

**Benefits**

***:

- **Travel benefits for work and play**
***:

- **A great pension**
***:

- **Exclusive discounts and perks**
***:
If you are passionate about building and nurturing customer relationships, with great experience in CRM, loyalty programs, and B2B communications - We want to hear from you
- #LI-HYBRID_

  • CRM Campaign Specialist

    Il y a 6 mois

    Brussels, Belgique Golden Palace Casino Sports Temps plein

    **What you do** Join our team as a CRM Campaign Specialist **Are you passionate about the Customer experience and ready to take on exciting challenges?** As a **CRM Campaign Specialist,** your key role will be to support the CRM Manager in fostering customer relationships, by implementing, analyzing, and planning various CRM campaigns with...

  • CRM Campaign Specialist

    Il y a 7 mois

    Brussels, Belgique Golden Palace Casino Sports Temps plein

    What you do  Join our team as a CRM Campaign Specialist Are you passionate about the Customer experience and ready to take on exciting challenges? As a CRM Campaign Specialist, your key role will be to support the CRM Manager in fostering customer relationships, by implementing, analyzing, and planning various CRM campaigns with enthusiasm.You'll work...

  • CRM Campaign Manager

    il y a 1 mois

    Brussels, Belgique Nationale Loterij Temps plein

    Innovatieve bedenker van nieuwe manieren om met onze spelers te communiceren.Al bijna 90 jaar zorgt de Nationale Loterij voor veilig speelplezier voor alle meerderjarige Belgen. Dankzij het vertrouwen van al haar spelers boekte de Nationale Loterij in 2023 een omzet van 1,489 miljard euro. Meer dan 1 miljard daarvan ging naar winnaars. Daarnaast zorgen de...

  • CRM Campaign Manager

    il y a 1 mois

    Brussels, Belgique Nationale Loterij Temps plein

    Al bijna 90 jaar zorgt de Nationale Loterij voor veilig speelplezier voor alle meerderjarige Belgen. Dankzij het vertrouwen van al haar spelers boekte de Nationale Loterij in 2023 een omzet van 1,489 miljard euro. Meer dan 1 miljard daarvan ging naar winnaars. Daarnaast zorgen de vele kleine inzetten van alle spelers ervoor dat de Nationale Loterij 345...

  • Loyalty & CRM Manager

    Il y a 6 mois

    Brussels, Belgique Le Pain Quotidien Temps plein

    **Le Pain Quotidien: a Belgian concept**: Le Pain Quotidien is a bakery-restaurant chain founded in 1990 by Alain Coumont. Alain was displeased with the quality of the bread in Brussels, so he decided to start making his own sourdough bread using just 4 ingredients: water, flower, salt and time. His concept was successful since by now there are over 200 Le...

  • Marketing CRM Specialist

    Il y a 4 mois

    Brussels, Belgique Robert Half Temps plein

    Robert Half recherche un spécialiste marketing CRM (H/F/X) à temps plein ou 4/5ème pour un acteur reconnu dans le secteur du divertissement. Il s'agit d'un poste à temps plein ou 4/5ème avec un contrat permanent immédiat. Notre client est une société européenne active dans le secteur du divertissement. Ils sont situé à Neder-Over-Heembeek. Vous...

  • Media and Campaigns Associate

    il y a 2 jours

    Brussels, Belgique Deliveroo Temps plein

    **Why Deliveroo?** Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want...

  • Sports Campaign Executive

    Il y a 6 mois

    Brussels, Belgique Bingoal Temps plein

    Bingoal is a Belgian company with more than 20 years’ experience in providing online and offline sports betting and casino games. Today, Bingoal is a dynamic and ambitious company looking for a passionate & enthusiastic **Sports** **Campaign Executive.**As such, you will be responsible for managing and developing campaigns for sports and horseracing in...

  • CRM & Loyalty Manager

    Il y a 7 mois

    Brussels, Belgique Nestle Operational Services Worldwide SA Temps plein

    **Position Summary** **A day in the life of a CRM and Loyalty Manager** - Develop, implement, and monitor CRM strategy across the organization to optimize customer value and engagement according to market and brand objectives. - Define and monitor respective KPIs and adjusts when necessary. Create and write requirements to track these KPI’s fluently and...

  • CRM Campaign Developer

    Il y a 6 mois

    Brussels, Belgique Groupe Rossel Temps plein

    **Description du poste** - Bruxelles ou Namur_ **Mission** Au sein du groupe Rossel, vous êtes le référent des outils de marketing automation (principalement Selligent), de la mise en place des campagnes omni-canales à l’accompagnement des équipes éditoriales. Plus précisément: - Réflexion autour des campagnes ciblées et personnalisées -...

  • Data Analyst

    Il y a 6 mois

    Brussels, Belgique Generations Recruitment Temps plein

    **What's in it for you?**: - A **competitive **compensations and benefits **package **for the required level and experience, including a **company car.**: - The opportunity to boost your career through product **training**, **coaching **& **support**, learning on the job. - A permanent contract in a transparent, and fast-paced organisation, characterised...

  • Senior Consultant Marketing, CRM Et E-crm

    Il y a 6 mois

    Brussels, Belgique Square Management Temps plein

    Senior consultant Marketing, CRM et E-CRM H/F Présent en France, Belgique et Luxembourg, Square Management est un groupe de conseil en stratégie et organisation qui a connu l'une des plus fortes croissances sur son marché ces 10 dernières années. Composé de 9 cabinets spécialisés par métiers, niveaux d'intervention ou secteurs, le groupe compte...

  • CRM Officer Nl Market

    Il y a 6 mois

    Brussels, Belgique Gaming1 Temps plein

    THE SCOPE With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained...

  • CRM Specialist

    Il y a 7 mois

    Brussels, Belgique SB Recruitment and Services Temps plein

    Voor onze klant, een grote speler in fashion retail, zijn we op zoek naar een CRM. De functie is gebaseerd in het hoofdkantoor in Brussel. Als CRM Specialist ben jij de specialist in klantrelaties. Je onderhoudt en optimaliseert de klantrelaties en helpt de band tussen het merk en zijn klanten te versteken. **Jouw uitdaging** - Je taken omvatten het...

  • CRM Data Analyst

    il y a 2 semaines

    Brussels, Belgique Nespresso Temps plein

    **Position Summary** - Do you have a passion for data, insights, and coffee? Do you want to work together with energized teams towards the most performing plans for the Belux market? By joining our CX&I team, you will be working on customers insights, analytics but also designing campaigns in the latest Marketing technology tools._ **A day in the life of a...

  • Communications and Campaigns Officer

    Il y a 3 mois

    Brussels, Belgique Federation of Young European Greens Temps plein

    **Job Category**: **Communications** **Job Experience**: **1 to 3 years** **Job Location**: **Brussels** **Expiration Date**: **30 Sep 2024** **FYEG is opening a vacancy for a Communications and Campaigns Officer starting October or November 2024 at the latest (exact date negotiable) in its Brussels office.** **What is FYEG or the Federation of Young...

  • CRM Lead

    Il y a 2 mois

    Brussels, Belgique Lyreco Temps plein

    **Project Leadership & Implementation** - Identify, document, and implement best practices for Customer Care processes, leveraging the capabilities of the new CRM platform. - Develop a comprehensive project roadmap and ensure timely delivery. **Stakeholder Management** - Act as the primary point of contact for all key stakeholders, including senior...

  • CRM Data Analyst

    Il y a 7 mois

    Brussels, Belgique Nestle Operational Services Worldwide SA Temps plein

    **Position Summary** - Do you have a passion for data, insights, and coffee? Do you want to work together with energized teams towards the most performing plans for the Belux market? By joining our CX&I team, you will be working on customers insights, analytics but also designing campaigns in the latest Marketing technology tools._ **A day in the life of a...

  • External Communication

    Il y a 4 mois

    Brussels, Belgique Touring Temps plein

    **Société**: **Touring** est un acteur majeur dans le monde en constante évolution de la mobilité d’aujourd’hui et de demain, que ce soit en Belgique ou à l’étranger. Nous informons et assistons nos clients dans tous leurs déplacements, peu importe leur moyen de transport, pour que leur mobilité soit une expérience efficace et agréable. Nous...

  • Senior Marketing Manager, Media

    Il y a 3 mois

    Brussels, Belgique Deliveroo Temps plein

    **Senior Marketing Manager, Media & Campaigns (7 months Maternity Cover)** We're looking for a Senior Marketing Manager to lead media and campaigns in Belgium for 6-7 months (Maternity cover). This role will work closely with our external agency & internal creative studio to deliver best-in-class media strategies and campaigns that deliver against our...