CRM Campaign Specialist

Il y a 7 mois

Brussels, Belgique Golden Palace Casino Sports Temps plein

What you do

 

Join our team as a CRM Campaign Specialist

Are you passionate about the Customer experience and ready to take on exciting challenges?

As a CRM Campaign Specialist, your key role will be to support the CRM Manager in fostering customer relationships, by implementing, analyzing, and planning various CRM campaigns with enthusiasm.

You'll work hand in hand with our internal teams to drive customer engagement, refine our strategies, and ensure an optimal customer experience, thereby contributing to the overall happiness of our clientele.

 

Key responsabilities :

 

Responsibilities of the Campaign Manager role entail overseeing sports betting or casino games campaigns for Golden Palace.

More specifically:

  • Developing and executing communication plans for major sports events and casino promotions.
  • Crafting strategies tailored to various lifecycle stages, including customer segmentation and journey optimization.
  • Handling end-to-end email campaigns.
  • Driving customer retention efforts through targeted campaigns, promotions, and loyalty programs, leveraging data-driven insights.
  • Contributing to the development of landing pages, contact forms, and other customer touchpoints.
  • Conducting A/B testing to improve campaign performance.
  • Monitoring campaign performance metrics (ROI, conversion rate, etc.) and provide regular reports to stakeholders.
  • Liaising with marketing, product, and customer service teams to ensure message consistency.
  • Stay informed about industry trends, best practices, and emerging technologies in marketing and CRM.
  • Providing insights and recommendations for the development of the annual roadmap.

 

Your team

 

You're joining a small team of 3 people within the wonderful Brand & Communication team, where each of the 20 members works with zeal and energy to reach goals. This team embodies the dynamics of collective effort, where everyone contributes their creativity and dedication to achieve feats.

Your manager, Charlotte, the CRM Lead, fosters trust and will quickly grant you autonomy, allowing you to make decisions and act independently while providing necessary support and resources.

 

Who are you

 

More than a diploma, it's a personality we are looking for

  • Bachelor's degree in Marketing, Communications, or a related field (or equivalent work experience).
  • 3-5 years of relevant professional experience in campaign management and CRM.
  • Mandatory experience with Optimove and/or similar automation platforms (Selligent, Salesforce Marketing Cloud, Braze, etc.).
  • Strong knowledge of HTML and email best practices (dark mode, responsiveness, web writing skills).
  • Fluent in French and English, Dutch is a plus.
  • Experience in the gambling, gaming, sports betting or tech sector is a strong asset.
  • Proficiency in email marketing and CRM tools.
  • Familiarity with mobile and web push notifications is a plus.
  • Digital-savvy with a willingness to learn and adapt to new technologies and digital tools.
  • Excellent communication skills, both verbal and written, with a keen attention to detail.
  • Analytical mindset with the ability to derive insights from data.
  • Curiosity and entrepreneurial spirit for exploring new opportunities and driving innovation.
  • Demonstrated creativity and ability to think outside the box.
  • Proactive team collaboration and results-driven approach.
  • Notions of SQL or first experience in database management is a plus.
  • Familiarity with GDPR compliance and data ethics.

 

What we offer

  • An open-ended full-time contract (39 hours/week) with 29 days of leave
  • An attractive salary package with additional benefits such as meal vouchers, eco-vouchers, group insurance, hospitalization insurance, a work computer, mobile phone and phone subscription, contribution to your internet bill, reimbursement of transportation expenses, and a 13th-month salary.
  • Flexible working hours and the possibility of 2 days of homeworking/week, providing flexibility to balance personal and professional life effectively.
  • Opportunities for career growth and development through training programs.
  • An enriching experience within an ambitious and expanding group.
  • Strong company values lived and breathed every day:

    Passion: Passion fuels our commitment to excellence.  

    Audace : Boldness is in our DNA. We constantly push boundaries to offer unique and stimulating entertainment.

    Respect: Respect is at the core of our culture and actions. We treat every individual with fairness, compassion, and integrity.

    Connexion: Connection, both with our customers and our team, is essential. Golden Palace fosters strong and lasting connections, providing an experience where everyone feels connected, appreciated, and understood.

     

Driven by our values, we strive to ensure that each team member feels at home in a familial, inclusive, and multicultural work environment.

If you're seeking a dynamic environment, stimulating challenges, and a company culture focused on success and humanity, Golden Palace is the place where you can bring your professional aspirations to life.

Dare to take on this exciting challenge and join the Golden Palace Family ❤

 

Recruitment process

Ready to take on the challenge? Then don't hesitate and apply

Here's what's next for you:

  • The team Talent at Golden Palace, will contact you by phone for an initial brief discussion, followed by a more in-depth HR interview via Teams.
  • If your profile impresses us and our offer appeals to you, you'll have a meeting with your N+1, Charlotte, CRM Lead.
  • Then, you’ll meet Diane, Head of Brand & Communication.
  • If it's a match between you and Golden Palace? Welcome to the team ♣

 

  • CRM Campaign Specialist

    Il y a 7 mois

    Brussels, Belgique Golden Palace Casino Sports Temps plein

    **What you do** Join our team as a CRM Campaign Specialist **Are you passionate about the Customer experience and ready to take on exciting challenges?** As a **CRM Campaign Specialist,** your key role will be to support the CRM Manager in fostering customer relationships, by implementing, analyzing, and planning various CRM campaigns with...

  • CRM Campaign Specialist

    Il y a 6 mois

    Brussels, Belgique Eurostar International Temps plein

    At Eurostar, we're not just in the business of transportation; we're in the business of crafting unforgettable journeys. As a CRM Campaign Specialist, you will play a pivotal role in our CRM & Loyalty team, where our mission is to retain customers, ignite their engagement, and drive revenue growth. By curating personalized loyalty and B2B communications,...

  • CRM Campaign Manager

    il y a 1 mois

    Brussels, Belgique Nationale Loterij Temps plein

    Innovatieve bedenker van nieuwe manieren om met onze spelers te communiceren.Al bijna 90 jaar zorgt de Nationale Loterij voor veilig speelplezier voor alle meerderjarige Belgen. Dankzij het vertrouwen van al haar spelers boekte de Nationale Loterij in 2023 een omzet van 1,489 miljard euro. Meer dan 1 miljard daarvan ging naar winnaars. Daarnaast zorgen de...

  • CRM Campaign Manager

    il y a 1 mois

    Brussels, Belgique Nationale Loterij Temps plein

    Al bijna 90 jaar zorgt de Nationale Loterij voor veilig speelplezier voor alle meerderjarige Belgen. Dankzij het vertrouwen van al haar spelers boekte de Nationale Loterij in 2023 een omzet van 1,489 miljard euro. Meer dan 1 miljard daarvan ging naar winnaars. Daarnaast zorgen de vele kleine inzetten van alle spelers ervoor dat de Nationale Loterij 345...

  • Loyalty & CRM Manager

    Il y a 6 mois

    Brussels, Belgique Le Pain Quotidien Temps plein

    **Le Pain Quotidien: a Belgian concept**: Le Pain Quotidien is a bakery-restaurant chain founded in 1990 by Alain Coumont. Alain was displeased with the quality of the bread in Brussels, so he decided to start making his own sourdough bread using just 4 ingredients: water, flower, salt and time. His concept was successful since by now there are over 200 Le...

  • Media and Campaigns Associate

    il y a 6 jours

    Brussels, Belgique Deliveroo Temps plein

    **Why Deliveroo?** Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want...

  • Marketing CRM Specialist

    Il y a 4 mois

    Brussels, Belgique Robert Half Temps plein

    Robert Half recherche un spécialiste marketing CRM (H/F/X) à temps plein ou 4/5ème pour un acteur reconnu dans le secteur du divertissement. Il s'agit d'un poste à temps plein ou 4/5ème avec un contrat permanent immédiat. Notre client est une société européenne active dans le secteur du divertissement. Ils sont situé à Neder-Over-Heembeek. Vous...

  • Sports Campaign Executive

    Il y a 6 mois

    Brussels, Belgique Bingoal Temps plein

    Bingoal is a Belgian company with more than 20 years’ experience in providing online and offline sports betting and casino games. Today, Bingoal is a dynamic and ambitious company looking for a passionate & enthusiastic **Sports** **Campaign Executive.**As such, you will be responsible for managing and developing campaigns for sports and horseracing in...

  • CRM & Loyalty Manager

    Il y a 7 mois

    Brussels, Belgique Nestle Operational Services Worldwide SA Temps plein

    **Position Summary** **A day in the life of a CRM and Loyalty Manager** - Develop, implement, and monitor CRM strategy across the organization to optimize customer value and engagement according to market and brand objectives. - Define and monitor respective KPIs and adjusts when necessary. Create and write requirements to track these KPI’s fluently and...

  • CRM Campaign Developer

    Il y a 6 mois

    Brussels, Belgique Groupe Rossel Temps plein

    **Description du poste** - Bruxelles ou Namur_ **Mission** Au sein du groupe Rossel, vous êtes le référent des outils de marketing automation (principalement Selligent), de la mise en place des campagnes omni-canales à l’accompagnement des équipes éditoriales. Plus précisément: - Réflexion autour des campagnes ciblées et personnalisées -...

  • Data Analyst

    Il y a 7 mois

    Brussels, Belgique Generations Recruitment Temps plein

    **What's in it for you?**: - A **competitive **compensations and benefits **package **for the required level and experience, including a **company car.**: - The opportunity to boost your career through product **training**, **coaching **& **support**, learning on the job. - A permanent contract in a transparent, and fast-paced organisation, characterised...

  • Senior Consultant Marketing, CRM Et E-crm

    Il y a 6 mois

    Brussels, Belgique Square Management Temps plein

    Senior consultant Marketing, CRM et E-CRM H/F Présent en France, Belgique et Luxembourg, Square Management est un groupe de conseil en stratégie et organisation qui a connu l'une des plus fortes croissances sur son marché ces 10 dernières années. Composé de 9 cabinets spécialisés par métiers, niveaux d'intervention ou secteurs, le groupe compte...

  • CRM Officer Nl Market

    Il y a 7 mois

    Brussels, Belgique Gaming1 Temps plein

    THE SCOPE With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained...

  • CRM Data Analyst

    il y a 3 semaines

    Brussels, Belgique Nespresso Temps plein

    **Position Summary** - Do you have a passion for data, insights, and coffee? Do you want to work together with energized teams towards the most performing plans for the Belux market? By joining our CX&I team, you will be working on customers insights, analytics but also designing campaigns in the latest Marketing technology tools._ **A day in the life of a...

  • Communications and Campaigns Officer

    Il y a 3 mois

    Brussels, Belgique Federation of Young European Greens Temps plein

    **Job Category**: **Communications** **Job Experience**: **1 to 3 years** **Job Location**: **Brussels** **Expiration Date**: **30 Sep 2024** **FYEG is opening a vacancy for a Communications and Campaigns Officer starting October or November 2024 at the latest (exact date negotiable) in its Brussels office.** **What is FYEG or the Federation of Young...

  • CRM Lead

    Il y a 2 mois

    Brussels, Belgique Lyreco Temps plein

    **Project Leadership & Implementation** - Identify, document, and implement best practices for Customer Care processes, leveraging the capabilities of the new CRM platform. - Develop a comprehensive project roadmap and ensure timely delivery. **Stakeholder Management** - Act as the primary point of contact for all key stakeholders, including senior...

  • CRM Data Analyst

    Il y a 7 mois

    Brussels, Belgique Nestle Operational Services Worldwide SA Temps plein

    **Position Summary** - Do you have a passion for data, insights, and coffee? Do you want to work together with energized teams towards the most performing plans for the Belux market? By joining our CX&I team, you will be working on customers insights, analytics but also designing campaigns in the latest Marketing technology tools._ **A day in the life of a...

  • External Communication

    Il y a 4 mois

    Brussels, Belgique Touring Temps plein

    **Société**: **Touring** est un acteur majeur dans le monde en constante évolution de la mobilité d’aujourd’hui et de demain, que ce soit en Belgique ou à l’étranger. Nous informons et assistons nos clients dans tous leurs déplacements, peu importe leur moyen de transport, pour que leur mobilité soit une expérience efficace et agréable. Nous...

  • Senior Marketing Manager, Media

    Il y a 3 mois

    Brussels, Belgique Deliveroo Temps plein

    **Senior Marketing Manager, Media & Campaigns (7 months Maternity Cover)** We're looking for a Senior Marketing Manager to lead media and campaigns in Belgium for 6-7 months (Maternity cover). This role will work closely with our external agency & internal creative studio to deliver best-in-class media strategies and campaigns that deliver against our...

  • CRM Manager

    Il y a 6 mois

    Brussels, Belgique SB Recruitment and Services Temps plein

    (NL versie hierbeneden) Pour notre client, un acteur majeur dans le retail / lifestyle, nous recherchons un CRM Manager. Le poste est basé au HQ à Bruxelles. **Votre mission** En tant que CRM Manager, vous êtes le spécialiste de la relation client et responsable de la stratégie CRM de l’enseigne. Vous entretenez et optimisez le process CRM et vous...