Service Manager

Il y a 2 mois


Brussels, Belgique EUROPEAN DYNAMICS Temps plein

**Your tasks**
- Report on the service status (SLA, actions, risks, issues, decisions, changes, etc.);
- Manage the development, deployment into operations of Customs IT systems and its integration with central services and platforms;
- Plan and coordinate with other teams the delivery and configuration of environment and connectivity required to perform subsequent testing and roll-out to operations;
- Monitor licenses use and their renewal, take corrective actions when necessary;
- Produce and/or review documents;
- Provide suggestions for service or methodology improvements;
- Participate and contribute to meetings.

**Requirements**:

- University degree in IT combined with relevant IT professional experience of 11 years;
- Experience in service management and service management tools;
- Experience of large scale service support, service delivery and business continuity;
- Experience with web-services;
- Experience with testing/testing automation and testing web-services;
- Experience working in teams using Agile or Scrum methodologies;
- Experience with Atlassian platform;
- Experience with OSB and Oracle SOA projects;
- Good knowledge of ITIL, CMMI, SLA, OLA, SMT;
- Read and interpret BPM diagrams;
- Understanding CI/CD pipelines;
- Ability to produce minutes, notes, service level agreements, terms of collaboration, planning schedules, and give presentations;
- Excellent command of the English language.

**Benefits**

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference **(16563/02/2024).**

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.



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