Service Manager

Il y a 2 mois


Brussels, Belgique Gentis Recruitment Temps plein

La société, partenaire technologique d'énormément d'institutions est à la recherche de sa/son **Service Manager **pour tous les services IT / Opérateurs internes et externes.

**DESCRIPTION DE LA FONCTION**:

- Responsable 360° de la Qualité du Service et Satisfaction Clients des services et solutions internes/externes
- Collaborer avec l'Account Manger pour maintenir la relation commerciale avec les clients
- Proposer et exécuter des améliorations des services (reportings)
- Développer et maintenir la connaissance des produits et services commercialisés
- Organiser, préparer avec toutes les parties prenantes, animer des réunions internes et externes
- Analyser les troubleshootings, les rapports d'utilisation et de service avec les clients et assurer un suivi qualitatif
- Etc.

**VOTRE PROFIL**:

- Français + Néerlandais
- Profil Medior
- Expérience en Service Management ou Delivery Management
- Fibre commercial et technique
- Passion pour la technologie avec une bonne compréhension des solutions Telecom/Networking
- Autonome, esprit analytique, axé clients, team player, orienté résultats,

**OFFRE**:

- Un package complet : voiture de société, carte essence, assurances, frais de représentation, bonus annuel, package formations
- Equilibre vie privée/vie professionnelle : télétravail, 32 jours de congé
- Un environnement technologique et ciblé **_évolution _**

**N'hésitez plus et envoyez-moi votre CV



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