Service Manager
Il y a 5 mois
The Service Manager role belongs Relationship Management team and reports directly to the Head of Relationship Management.
The Service Manager is responsible for quality, availability, performance and evolution of the technical service. In this role he or she acts as the prime customer contact for all services-related enquiries.
The Service Manager has experience in IT operations, process analysis and Business Service
Management. He should demonstrate a deep knowledge of IT Operations processes and frameworks (SDLC, ITIL, etc.) and equivalent process improvement methodologies.
The Service Manager will be responsible for management of the delivery of the Service Catalog requests from initiation and ideology to deployment by facilitating service discovery with appropriate groups and managing the implementation of Service Catalog requirements and development.
Primary Tasks and responsibilities
- Design, adjust and manage the management process for service ownership
- Define, build and implement a service and it's processes, with all its components, both on the technical and the management side
- Contribute to the creation of SLAs for the concerned department and service
- Contributing to the implementation and definition of the adjusted monitoring for the service (standard monitoring or specific) that the customer requires, within the budget defined and made available by the customer.
- Act as a customer representative for services of external suppliers, or services defined and managed by the customer.
- proactively preventing incidents from occurring and reducing the impact of the unavoidable incidents.
- Act as a Service Level Manager: through the client Service Catalog offer to the customer the levels for the quality, and ensure that all processes are present and improvement actions are carried out to achieves these levels.
- Design, adapt and control the SLA management process Develop new specs, documentation, participate in the development of technical procedures and user support guides
- Assisting the business relationship manager by building a lasting relationship with the customer and by giving feedback to the client staff on the customer's situation.
Secondary Tasks and responsibilities
- Stakeholder management
- Reporting & Administration
- Planning and Program management
Technical profile requirements
- Expert knowledge of IT technology and infrastructure
- Expert knowledge of ITIL Methodology
- Very good knowledge of MS Office tools
Non-Technical profile requirements
- Accepts personal responsibility for client satisfaction
- Strong analytical and problem-solving skills
- Must be able to work on multiple simultaneous tasks with limited supervision
- Quick learner, motivated self-starter
- Excellent customer service, interpersonal, communication and team collaboration skills
- Able to follow change management procedures and internal guidelines
- Excellent communication & stakeholder management skills
- Leadership skills compatible with +5y of professional experience
- Training & Coaching skills compatible with +5y of professional experience
- People Management skills compatible with +5y of professional experience
Language proficiencies
- Fluent in french or Dutch + good knowledge of the other language
- ENG
-
Odyssee Field Service: Customer On-boarding Manager
Il y a 5 mois
Brussels, Belgique Odyssee Field Service Temps plein**Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...
-
Odyssee Field Service: Customer On-boarding Manager
Il y a 5 mois
Brussels, Belgique Odyssee Field Service Temps plein**Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...
-
Project Manager
Il y a 5 mois
Brussels, Belgique Odyssee Field Service Temps plein**WHO is Odyssee Field Service** We are a fast growing SAAS company. Founded in 2008 by a dynamic Odyssee team with big dreams, Odyssee Field Service quickly became a premium cloud based field service management solution. Our software platform is a 360° field service management solution that offers companies one central hub where they can create, plan,...
-
Digital Marketing Manager
Il y a 5 mois
Brussels, Belgique Odyssee Field Service Temps pleinDive into a world of innovation with our flourishing SaaS company, Odyssee Field Service. We're currently scouting for a visionary Digital Marketing Manager to lead our online efforts and fuel our global growth. You'll shape our digital narrative, bringing our SaaS products and services to life, touching lives across continents. **The Impact You Will...
-
Service Manager
Il y a 2 mois
Brussels, Belgique EUROPEAN DYNAMICS Temps plein**Your tasks** - Define, develop, and review the high-level migration plans to address the gaps between the current and future state; - Support the ITSM’s transition towards the ITIL 4’s best practices; - Maintain and/or contribute to the ITAM procedures and processes for effective software lifecycle management; - Provide support on the design,...
-
Service Manager
Il y a 2 mois
Brussels, Belgique Brussels Airport Company Temps pleinBe part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven?Stop met dromen en kom ons team...
-
Service Manager
Il y a 5 mois
Brussels, Belgique Headit Temps pleinHeadit is op zoek naar een ervaren, hands on People Manager voor operationeel en strategisch management van een Customer Support team. **Waar zal je werken?** Een toonaangevende organisatie die zich specialiseert in het leveren van hoogwaardige services aan een diverse klantenkring in de payment services industrie. **Wat staat jou te wachten als Service...
-
Service Delivery Manager
Il y a 5 mois
Brussels, Belgique Konato Temps pleinVoor onze overheidsklant zoek ik een Service Delivery Manager, 3-talig. Details 2d onsite Botanique Brussel ASAP starten Challenges - Team infra managen - Goede kennis ITIL belangrijk - Contracten beheren & sterk in communicatie met leveranciers - Als Service Level Manager neemt u verantwoordelijkheid over de Service Desk en bent u het unieke contactpunt...
-
Service Delivery Manager
Il y a 5 mois
Brussels, Belgique Digitaal Vlaanderen Temps plein**Inleiding** Bij het agentschap Digitaal Vlaanderen gaan we op zoek naar een **Service Delivery Manager** ter versterking van het team Operations & Service Management in onze afdeling Dataoplossingen binnen het programma MAGDA. Je neemt als **Service Delivery Manager MAGDA** de verantwoordelijkheid op voor de ITIL-practices en voor het dagelijkse beheer...
-
Digital Marketing Manager
Il y a 5 mois
Brussels, Belgique Odyssee Field Service Temps pleinWe are seeking a highly skilled and motivated Digital Marketing Manager to join our SaaS (Software as a Service) company. As a Digital Marketing Manager, you will be responsible for developing and executing effective digital marketing strategies to drive brand awareness, lead generation, and customer acquisition. You will play a key role in promoting our...
-
IT Service Manager
Il y a 5 mois
Brussels, Belgique Uni Systems Temps pleinAt Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an experienced IT Service Manager to join our UniQue team! The IT Service Manager will provide the required services, to assure the timely delivery of a coherent and comprehensive set of Services for the Client's IT system that is...
-
Service Management Officer
Il y a 5 mois
Brussels, Belgique Fednot Temps pleinOverview: **Who are we?** Fednot ICT, with more than 90 IT specialists, is a highly reputable organization that develops innovative solutions for all the Belgian notaries and supports the 1000+ notary offices in their digital transformation journey. Our solutions are based on state-of-the art technologies in the domains of **process automation, artificial...
-
Service Level Manager
Il y a 5 mois
Brussels, Belgique Proximus Group Temps pleinA job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. We...
-
Service Delivery Manager
Il y a 5 mois
Brussels, Belgique Ericsson Temps pleinEricsson Belgium Location: Zaverterm, Belgium **Our Exciting Opportunity**: - We are now looking for a Service Delivery Manager (SDM) who will be responsible for ensuring the correct and accurate delivery of customer support services to our customers in Belgium and/or Luxembourg. In this role, you will be responsible for the financial and commercial...
-
Eu - Service Manager - Brussels
Il y a 5 mois
Brussels, Belgique The White Team Temps pleinScope of the services to be provided: The Service Manager service provides advice, guidance, consultancy and assistance to the responsible official(s) in regard to: - The management of the development and implementation of services in order to meet the business needs; - Ensuring maximum uptime, accurate and early incident response, appropriate configuration...
-
Service Manager
Il y a 2 mois
Brussels, Belgique Sopra Steria Temps plein**Company Description** Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology...
-
Service Desk Manager
Il y a 3 mois
Brussels, Belgique AbAKUS IT Solutions Temps plein**ABAKUS IT SOLUTIONS** is seeking a motivated and experienced Service Desk Manager to oversee the operations of our service desk. As the primary point of contact for IT support and services, you will play a key role in ensuring smooth service delivery for our clients. **Key Responsibilities**: - Team Management: Lead and manage the service desk teams,...
-
Service Delivery Manager
Il y a 5 mois
Brussels, Belgique Proximus SpearIT Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
Service Management Officer
Il y a 5 mois
Brussels, Belgique Fednot Temps pleinOverzicht: **Who are we?** Fednot ICT, with more than 90 IT specialists, is a highly reputable organization that develops innovative solutions for all the Belgian notaries and supports the 1000+ notary offices in their digital transformation journey. Our solutions are based on state-of-the art technologies in the domains of **process automation, artificial...
-
Service Delivery Manager
Il y a 3 mois
Brussels, Belgique Infoplus Technologies UK Ltd Temps plein**Position**:Service Delivery Manager **Location**:Brussels, Belgium - To be based on customer location in customer facing role - Responsible for end to end delivery of infra services in efficient and timely manner for team working in 24x7 basis. - Lead 100 + technical members spread across geographies. - Understand the technology and enterprise...
