Rise with SAP Enterprise Customer Success Partner
il y a 2 semaines
**What we offer**
To support our customers through their RISE with SAP journey we are setting up a team of RISE with SAP Adoption Engagement Leaders who will work with Internal SAP teams, customers and partners to assist in developing the defined RISE with SAP customer journeys, and support the creation of smooth adoption plans.
What you will do:
You will bring your experience of working with customers who have hybrid ERP system landscapes with a mix of on-premise platforms, private and public cloud solutions/services to engage with customers up to C-suite level.
In addition to providing advice and guidance to sales teams on the operational setup required for RISE with SAP, you will be able to articulate RISE with SAP post sales journeys to customers and address any concerns, leveraging the full strength of SAP’s specialist teams. You will also lead de-escalation assignments for RISE customers as needed and in alignment with all relevant SAP teams.
As an advocate for the customer, you will be their voice within SAP and understand competitive threats and utilize proper escalation channels to help customers during times of need. This will require you to understand customer needs, and how to leverage SAP solutions to address them, collaborating with virtual account teams.
Tasks will include, but not be limited to:
- Engage with and orchestrate RISE with SAP end to end customer journey activities across all areas of SAP and partners as needed
- Enable the Regional RISE with SAP SWAT teams to run the necessary workshops for RISE with SAP engagements to support the post sales delivery, identifying which key topics to be covered and key attendees to be invited
- Defining and running SAP internal governance and checkpoint meetings
- Provide feedback on best practices and lessons learned to Regional RISE with SAP teams and other SAP teams as needed
- Help identify RISE with SAP customer success stories
- Document and escalate areas of RISE with SAP adoption concern
What you will bring:
We are looking for confident, self-starters with a strong focus and empathy for customers and excellent project management skills with a focus on transformation projects. You will come from a sales, consulting or customer success background and have good knowledge of presales engagements and sales processes with experience developing account management plans and contract negotiation.
Knowledge of SaaS models and a Cloud mindset is essential, as is an understanding of the SAP product portfolio, both on-premise and cloud, and understanding of how solutions enable business processes and drive value. In addition to this is the ability to translate customer needs and challenges into concrete action plans and the ability to rapidly execute on them. Fluency in English and Dutch is essential. French speaking skills are a bonus.
**#SAPRISEEMEACareers**
**We are SAP**
**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID:326518 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
LI-Hybrid
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