Customer Success Partner for S/4hana Solution Area

il y a 18 heures


Bruxelles WatermaelBoitsfort, Belgique SAP Temps plein

**We help the world run better**

**YOUR FUTURE ROLE**

The Specialist Customer Success Partner (f/m/d) acts as an account manager post-sales. This role requires a professional with the expertise and experience to help customers maximize the value that customers and SAP receive through adoption and use of their S/4HANA solution portfolio, including RISE with S/4HANA Cloud.

The colleague will cover customers that purchased one or multiple solutions that part of the S/4HANA Solution Area. The newly formed S/4HANA Solution Area includes the following portfolios: S/4HANA Cloud (Public and Private), Office of CFO, Quote-to-Cash, Digital Supply Chain, Enterprise Cloud Services (HEC), ERP for SME, Industry Applications. The role, by design, is cross functional and will align with leadership across CSS and other organizations.

The responsibilities further include:

- Work in partnership with the Sales, Product Management, Development, Operations, Support and market Vice Presidents responsible for customers to develop and improve the S/4HANA Cloud competencies. Development and management of forecasting, account penetration plans, and customer engagement plans that will deliver business outcomes.
- Conduct customer business and opportunity diagnostics to analyses business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes related to our value proposition.
- Develop deep relationships with key decision makers and executive sponsors within the Customer and participate in quarterly review meetings, relationship assessments and creating corresponding outcome success plans.
- Responsible for knowledge management, best practices and leading business commerce enablement strategies specific to the S/4HANA Cloud value proposition.
- Actively driving key performance related commercial actions like renewals and replacements or relationship goals in improving customer net promoter score and marketing references.
- Assists customers with transformational change by facilitating and coordinating cross functional involvement with solutions consulting and services delivery.
- The CSP will cover Protect customer segment, in a combination of high-touch and digital engagement.

**YOUR PROFILE**
- University degree (Bachelor as entry level) or comparable experience.
- 5+ years of professional experience in the area Sales, Presales, Customer Engagement, Product Management, Support or Consulting, including cloud-related experience.
- Experience in working with Customers in complex engagements.
- Experience in selling and negotiation with Customers, including experience in developing account management plans.
- Project management and customer management competencies.
- Innovative mindset for Customer Success.
- Knowledge of the SAP S/4HANA and RISE solution portfolio.
- Good network within SAP and the cloud delivery teams.
- Very good communication and presentations skills.
- Fluent English and Local language skills, additional languages advantageous.
- S/4HANA and Cloud Solutions background desired.

**ABOUT THE TEAM**

The S/4HANA CSP team is responsible for the customer engagement and retention of our S/4HANA customers. The CSPs is a strategic advisor and executive-level SAP cloud resource, responsible for the customer success, satisfaction, solution adoption, and reference-ability.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 337194 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid



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