Installed Base Administrator

**Job Title**: Installed Base Administrator

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**You are responsible for**

**In return, we offer you**
Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

**Why should you join Philips?**
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

**Job title**:
IGT Devices International - Installed Base Administrator

**Report to**:
CS Support and Business Excellence Manager

**Aim of the job**:
Provide support to the central CS Team across the following CS Supporting domain:

- Installed Base Management
- EUMDR post-market surveillance IB validation on the IGTD indirect channel
- CSIP Service key creation for the IGTD direct and indirect CS delivery channels

**Key Areas of Responsibility**:

- Create and/or support the automated creation of Installed Base records in the Installed Base management system, based upon validated data from the BIUs or from other validated sources, this can include Multivendor, 3rd Party Products & Non-medical products.
- Monitor automated processes via exception reports to ensure timely and complete creation of Installed Base records
- Maintain existing Installed Base records in accordance with validated change requests
- Monitor the automated Installed Base maintenance processes via exception reports to ensure that changes have been executed completely and accurately
- Carry out a regular analysis of data accuracy including providing data for field audits and absorbing the results of field audits back into the maintenance process
- At all times, working within the requirements set out in the relevant work instructions, process guidelines and in accordance with Quality and Regulatory policies and procedures
- Accept, Validate, and Action where approved Installed product Change requests
- Management of published Units/Customer Affected Lists required for implementing Field Change Orders

**Authorities**:

- IGTD Installed Base records accuracy and completeness

**Key measures**:

- Installed base data accuracy and completeness
- Installed Base availability
- IP change Request SLA (turnaround time)
- Timely Correction of the Uncorrected Devices
- Yearly Indirect Channel IB validation completion rate
- Timely provision of CSIP service keys

**Ed