Vtc Technician

il y a 3 semaines

Mons, Belgique Vector Synergy Temps plein

**Location**:
Mons, Belgium

**Security Clearance**:
NATO Secret

**Reference No**:
C002471/2 / Mons

**Skills, knowledge, experience required**:

- Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years of related experience;
- 3 years of recent experience in VTC Operations;
- 4 years of recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco;
- 3 years of recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA);
- Good knowledge of Video Conferencing Protocols and Standards;
- Experience with VTC Scheduling Solutions;
- ITIL Foundation certificate.

**Duties/role**:

- Operating:

- VTC Service Desk Services;
- VTC Scheduling Services;
- VTC Video bridging Services;
- VTC recording, playback and streaming services;
- Creating, reporting, tracking and closing VTC Resource and Service Trouble Tickets;
- Monitoring, collecting and surveying VTC Resource and Service Trouble Tickets;
- Identifying, verifying and diagnosing suspected trouble VTC Resources and Services through monitoring (active and proactive);
- Monitoring and reporting VTC Resource and Service Performance and Quality;
- Supporting End-2-End VTC Service Testing.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

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