Service Technician
il y a 2 semaines
**Service Technician (NaaS)
- **Working Location**:Braine - l'Alleud, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Higher vocational training in a relevant discipline with 3 year postrelated experience
- Or a secondary educational qualification with 5 years post-related experience
- 3+ years' experience of/with:
ü Multivendor (e.g. Cisco, Nokia, Dell) Routing (WAN) and Switching (LAN), as well as Enterprise environments
ü Configuration and operation of HP Network Automation or equivalent network automation and orchestration systems
ü Configuration and operation of Network Monitoring and Event Management systems, e.g. Spectrum, Splunk
- Minimum qualification of associate level certification (e.g. CCNA, NRS I, DCA)
- Proven experience in the use of an Incident Management System such as BMC ITSM
- Knowledge of implementing and operating WAN and LAN technologies within an Enterprise and Services Provider network
- General understanding of related telecommunications systems and techniques of TDM, MPLS, Segment Routing, Software Defined Networking and Access
- Knowledge of:
ü IPv6 network technologies and concepts
ü Datacentre technologies and Virtualized Switching
ü Implementing and operating multi-tenancy network technologies and environments network, such as IGMP, PIM and VRF/VLAN
ü Developing and maintaining automation based on DEVNET concepts and scripts using EXPECT, Python or PERL
ü NATO responsibilities and organization, including ACO and ACT
- Familiarity with layer 2 and layer 3 family IP Cryptographic Equipment or similar Encryption devices;
- Prior experience of working in an international environment comprising both military and civilian elements
**DUTIES/ROLE**:
- Support to Projects, Services and Scientific Programme of Work (SPOW) on diagrams, specifications, software, technical manuals, and other documents
- Propose and implement solutions to technical and business challenges in support of services and project managers
- Support Project Managers and Service Managers in preparation and implementation of new capabilities and continuous improvement of existing ones
- Day-to-day operation of routing, switching, and wireless infrastructure of local and remote sites
- Collaborate internally throughout NCI Agency Service Lines and with external organisations for fault rectification activities during and post project implementation as required
- Maintains documentation related to daily activity logs, network configuration, network mapping, processes, operating procedures and service records within the Area of Responsibility
- Setting up demonstrations, explaining features and benefits to customers, implementing solutions, and configuring products and services to meet specific customer business needs and objectives based on NCI Agency approved solutions
- Configuration, implementation, and evaluation of test scenarios within NATO General Communication Services (NGCS) Reference Facility, pertinent to the area of responsibility
- Maintain an awareness of all ongoing network infrastructure configuration and maintenance activities to build and maintain an up to date picture
- Configuration and implementation of available toolsets within the centralised and distributed user base
- Investigate and propose long term solutions to re-occurring problems and identify areas for greater efficiency to Line Managers as well as Services and Project Managers
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