Customer Communications Specialist
Il y a 5 mois
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
The Customer Communications Specialist supports with the development, execution and distribution of communications materials. This includes customer-facing content and initiatives, as well as internal briefings to inform the wider marketing, sales and customer service teams. They are required to research, write, edit and manage approvals of communications materials in conjunction with stakeholders across the business. Working with vendors and in-country teams, they ensure materials are translated into all the necessary languages and shared in a timely and efficient manner.
**Key responsibilities**:
Support the Customer Communications Supervisor, country teams and the marketing department to:
- Produce publications, briefings and service updates to keep internal stakeholders and customers informed of changes/updates to products and services, as well as rates/tariffs
- Develop content:
- Write sales support collateral (sales memos, leaflets, presentations)
- Proof-read and edit sales material supplied by other departments
- Ensure all customer-facing content has a compelling narrative, call to action and follows the brand guidelines
- Maintain content library platform
- Coordinate and execute projects:
- Arrange translations and content reviews with in-country teams
- Coordinate submissions and feedback from internal stakeholders
- Work with vendors as required
- Raise POs, manage invoices and keep the department budget up-to-date
- Support with internal reporting and meetings as needed
**Requirements**:
- 3-5 years of experience in a PR, communications or marketing role, ideally for an international company
- Excellent command of English language, with strong writing and editing skills (native level). Other languages are an asset.
- Organized and able to work on a variety of projects with tight deadlines
- Good interpersonal skills, able to build positive working relationships with colleagues in different departments
- Creative and able to craft messaging and visuals for specific audiences, considering their needs and preferences
- PowerPoint design skills. Skills in Adobe Suite are an asset.
- Analytical, able to conduct own research
- Proactive and eager to learn
- Attention to detail, as well as being able to understand the big picture
- Bachelor’s degree required, preferably in communications or marketing
**Employee Type**:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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