Senior Service Delivery Manager
il y a 3 jours
Could you become a trusted advisor to investment management firms on behalf of a globally recognized software and services provider?_
The Position
Service Delivery Managers create long-term value for customers and loyalty towards SimCorp through good relationship building. As trusted advisors, they are accountable for exceeding customer expectations, driving delivery excellence and achieving profitable services growth.
The position is located in the EMEA Service Delivery Management department, which is a team of international, highly skilled specialists. Service Delivery Managers are responsible for the orchestration of large service engagements across EMEA. The team ensures that customers realize the maximum outcome from SimCorp’s services alongside a holistic and consistent customer experience.
SimCorp provides IT solutions and services to investment management firms globally. Its front-to-back solution, SimCorp Dimension, is a market leader and used by over 200 buy-side institutions to manage over $20 trillion in assets.
The Responsibilities
- Manage large service engagements according to SimCorp’s Global Service Delivery Management standards
- Ensure that customers realize the maximum outcome from SimCorp’s services
- Build and maintain a long-term trusted advisor relationship
- Achieve a holistic and consistent customer experience through an orchestrated delivery
- Own service governance, escalations, reporting, and change management
- Contribute to monitor, track, and control the financial key ratios of the service engagements
- Improve customer satisfaction and create loyalty
- Ensure smooth transitions between the different stages of the service lifecycle (pre-sales, onboarding, operations)
- Coordinate tasks and activities with key internal stakeholders (Regional Services, Global Support, Customer Success, Product Division)
- Contribute to lead generation and supporting adoption initiatives
Your Qualifications
- Min. 5 years of experience as a Service Delivery Manager or Service Delivery Consultant, for instance in the software, financial services, or IT services industry
- Min. 5 years of experience in a customer-facing role
- Very good verbal and written communication skills and the ability to communicate up to C-level executives
- Pronounced interest in technology and technology-enabled services
- Readiness to adopt technical, operational, or management skills and competencies as required
- Solid understanding of financial key ratios and forecasting
- Great interpersonal skills and assertiveness
- Skilled in networking, communication, and coordination
- Ability to act efficiently within complex company structures
- Master’s or Bachelor’s degree or equivalent
- Professional fluency in English
About us
SimCorp is a leading provider of investment management solutions to the world’s largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds. Here you will get to work with skilled and supportive colleagues. We are more than 2.000 employees from 50+ nationalities dedicated to supporting our 200+ clients across the globe.
We celebrate multiple approaches and points of view, together we are building a culture where difference is valued. You will be part of a success story and a company that continues to grow, offering a lot of challenging and interesting opportunities. Visit our career pages to learn why other people choose to work for SimCorp:
Interested?
LI-Hybrid
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