Customer Service Specialist

Il y a 6 mois


Zaventem, Belgique Start People Temps plein

**As a Customer Relations Specialist, you will be responsible for customers in a specific region. Your day-to-day tasks will be**:

- Handle all incoming orders
- Handle any order-relaterd issues
- Maintain communication with the warehouse about special requirements of shipments
- Optimize delivery and follow-up on pending orders using SAP
- Verify that order logistics and invoicing are compliant with the agreements and requirements
- Maintain contact with Sales departement and other departements
- Overall support of Sales representatives and country managers
- Make sure all customer requests, questions and claims are resolved
- Create and and follow up on Salesforce cases related to returns, credits, debits, complaints and overall changes in Masterdata
- Assist Sales and Sales Assistants
- Manage all customer situations in a professional and courteous manner with emphasis on customer satisfaction and retention

**Profiel**

**What are we looking for?**
- A degree in a administrative direction, or equalized by experience
- Two years in a customerdrive enviroment
- You speak at least Dutch, English and French. Due to the variety in customers troughout the BeNeLux, all three languages are required
- Knowledge of Microsoft Office
- Experience with SAP

**Aanbod**

**What's in it for you?**
- A temporary, long-term assigment
- A competitve salary, based on experience
- Benefits
- Up to three days homeoffice
- 20 days of paid leave, and 12 days ADV on top of that
- Option to grow internally

**Bedrijfsinfo**

Onze klant is gespecialiseerd in de bloedwereld. Zo onderzoeken zij wat er allemaal mogelijk is met bloed. Ze zorgen ook voor nieuwe opties qua bloedtransfusies.



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