Fim Client Service Manager

il y a 3 semaines


Bruxelles Auderghem, Belgique Quintet Private Bank Temps plein

**Purpose of the Job**:
**Key Accountabilities**:

- Meet and visit client and prospects;
- Maintain and develop relationship with clients by being a trusted partner for their daily financial business;
- Be the first point of entry for the client’s operational requests and general enquiries;
- Analyze and assess client’s files based on administrative and financial norms;
- Perform account opening process (documentation, system coding etc.) and deliver excellent client experience;
- Prepare client’s file and advise and take part to the final decision;
- Maintain and expand internal and external network to further develop business;
- Knows all relevant regulations, policies and guidelines and adhere to them when carrying out the daily business and client instructions;
- Be responsible for a proper risk management;
- Meet operational excellent and risk standards and contribute to effective risk culture;
- Take part to the handling and resolution of Compliance and document related matters;
- Pro-actively flag potential risks that have been identified;
- Maximize retention where clients at risk;
- Collaborate actively with team members and share information and best practice on a regular base;
- Live the Quintet Values.

**Knowledge and Experience**:

- Thorough knowledge and experience of the financial and banking industry;
- Thorough knowledge and experience of the financial products and services;
- Min. 3 to 5 years of relevant professional experience in the Banking sector;
- Master degree in Finance/Business Administration.

**Attributes and Qualities**:

- Drive, gust, and commercial orientation;
- Client oriented, able to listen, identify client needs, and to build long term relationships;
- Team player and able to build an internal network;
- Persistent and reliable, willing to take on ownership and responsibilities.

**Technical Skills**:

- Knowledge of MS Office;
- Relevant Certificates in case required.

**Languages Skills**:

- Fluent in French and English;
- Working knowledge of other relevant languages as an advantage.



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