Customer Experience Specialist
il y a 1 mois
**Mission**:
From the first point of contact, our customer should have a feeling of being appreciated and taken care off. That should be your passion which translates into a customer minded setup of your daily tasks and actions.
Together with your multilingual colleagues you will make quotes, orders and everything that comes with it a professional way so you contribute to the success of our department more specifically your tasks are:
- Inform potential and existing customers about our products and procedures.
- Order entry in SAP
- Follow up on open orders, stock, and MTO.
- Check SKU/MTO availability.
- Follow up quotations by actively calling customers
- Support customers with technical questions.
- Calculate freight charges.
- Inform customers about actions and price changes.
- Handle any type of complaint in a proficient way
- Create and provide necessary documents (Certpro, customs, COO, etc.).
- Conduct mitigating controls.
- Determine shipment method and price.
- Train and support colleagues.
- Collaborate on improvement projects.
- Work closely with the regional sales manager to pamper customer
**Skills & Qualifications**:
**Experience**:
- Minimum 5 years in a customer service department and export regulations.
- Accustomed with SAP modules S&D, MM.
- Experience in a corporate environment.
- Commercial skills for following up on quotes and projects.
- Working in a multicultural environment.
**Technical Skills**:
- Lean processes
- Knowledge of products and spare parts
- Sales & Operations Planning
- ERP
- Technical knowledge of products or willingness to learn
**Education**:
- Professional bachelor or equal through experience
**Languages (one of the first four should be native), not mandatory to speak all**:
- German (is a pro)
- English (fluent)
- Dutch (fluent)
- French (fluent)
- Any other language is an asset
**Competencies**:
- Results Orientation
- Customer focus
- Integrity / ethics
- Planning
- Structured and clear in the communication
- Work independently, but still being a team player
- Analytically skilled
- Cooperative
- Attention to details, but still having the ability to see the big picture
**More information**:
Anställningsform: tillsvidareanställning | Anställningens omfattning: heltid | Antal lediga befattningar: 1 | Sysselsättningsgrad: | Ort: Crosby Europe NV, site Heist-op-den-Berg (HQ EMEA) | Län: | Land: Belgium | Referensnummer: 2024/19 | Publicerat: 2024-12-05 | Sista ansökningsdag: 2025-01-05
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