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Technical Analyst

Il y a 4 mois

Gent, Belgique Volvo Group Temps plein

Belgium

**Position Description**

**Introduction**
Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.

**This is us, your new colleagues**
The Monitoring Center resides within the Volvo Trucks service market & retail organization and stands for a creative development hub of aftermarket services related to Remote Diagnostics and Big Data analytics, close to our customers. Perceived by many as a scale-up within the Services area, we nurture empowerment and enthusiasm as key ingredients for building customer success.

Get to know our department via this video.

**Do you just love to**

Our goal is to deliver world-class vehicle uptime through connectivity and analytics.
- You take the journey during the service development and develop together with the team monitoring models based on your technical vehicle expertise in conjunction with analytical insights
- You prevent and predict vehicle breakdowns by monitoring contracted vehicles and by proposing the best solution to the customer: remote software downloads, remote campaigns, service scheduling, component replacement etc.
- You take ownership of analytical models and make sure they perform to the best standards possible in providing uptime to our customers
- You invest time in understanding new cutting edge technologies like electric and hydrogen drivetrains and this on the trucks, bus and Penta product range

**Are you the one?**
- You have a deep technical automotive background and a good understanding of the trends in remote vehicle diagnostics
- You are capable of making abstract interpretations of technical problems remotely
- You have good collaboration, communication and facilitation skills.
- You are an enthusiastic team player with a can-do, start-up mentality

**A perfect match**
- The opportunity to work in global and dynamic organization with highly skilled colleagues
- A working environment that truly believes in customer success, trust, passion, performance and change
- Regular opportunities for training and education to develop yourself continuously
- Flexible working hours, extra days off, a company restaurant, initiatives concerning health and wellbeing
- A competitive payment based on your experience & competences that will develop depending on your input and performance
- Extralegal benefits like meal vouchers, health and group insurance, possibility for car and bicycle lease, and many more

**Let’s do this**
Ever felt like joining a scale-up with a truly global scope, developing next-gen transport solutions for trucks, boats, buses, machines... then this is your moment

Hiring manager: Matthis Tytgat
HRBP: Kristof Goffings
SG 4

**About us**

The **Volvo Trucks** brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

**Auto req ID**

144008BR

**Organization**

Volvo Trucks

**State / Province**

Oost-Vlaanderen

**City/Town**

Gent (Oostakker)

**Employment/Assignment Type**

Regular

**Travel Required (maximum)**

Occasional Travel

**Functional Area**

Aftermarket

08-Sep-2023