Technical Implementation Analyst

Il y a 5 mois

Gent, Belgique Qargo Temps plein

**Qargo Introduction**:
Qargo is a dynamic tech start-up with offices in London and Ghent, dedicated to revolutionizing the transportation industry. Our mission is to enhance efficiency, profitability, and sustainability within the sector. We are proud to be developing the most user-friendly and intuitive Transport Management System (TMS) available, streamlining administrative processes, and optimizing planning for our valued clients.
In our pursuit of excellence and to further support our growth, we are seeking a talented Technical Implementation Analyst to join our dedicated customer success team. This role is tailored towards individuals with a technical background, focusing on providing comprehensive support from a technical perspective, including key responsibilities such as data management and template customization.

**What you'll be doing**:

- You'll contribute to delivering projects, while maintaining our high standards of customer service and teamwork. Plus, you'll have the opportunity to specialize in a functional domain that interests you.
You’ll dive into the customer’s business to understand business requirements and translate them into technical specifications. This involves gathering detailed information about the scope, goals, and constraints.
You’ll translate the customer's workflow into the appropriate configuration within the TMS. You’ll customise settings and support in integrating various components to build the desired solution.
You'll assist in defining data mappings and transformations, ensuring that data formats, structures, and semantics align across different systems.
You’ll provide ongoing support to end-users, addressing any technical issues or questions that arise. You’ll troubleshoot problems, provide resolutions, and escalate issues to higher-level support if necessary.
You’ll work together with the customer onboarding team to develop onboarding resources, such as product demonstrations, tutorials, and technical FAQs.

**Your Profile**:

- In-depth understanding and knowledge of transportation concepts. A background in fintech or accounting is a plus.
Fluent in Excel.
Basic scripting knowledge is a plus.
Fluent proficiency in English and Dutch. Good knowledge of French earns you bonus points.
Strong technical aptitude, with the ability to navigate software systems effectively.
Customer-oriented mindset with exceptional communication skills.
Demonstrated ability to manage administrative tasks with precision and punctuality.
Adaptability and flexibility in a fast-paced startup environment.

**We Offer**:

- A competitive salary package with great benefits
A role with a lot of responsibility, ownership and impact
The possibility to grow with us and make your ambitions come true
Flexible hours, hybrid working

**About us**:
Want to be trusted to take ownership of your work, with freedom to experiment? Excited about solving big problems and changing an industry? Keen to see your work have an impact - fast?

At Qargo, we’re technologists and industry experts who’ve come together to help the trillion-dollar logistics sector become more sustainable and profitable.

An astounding 4 out of every 10 trucking miles are empty, costing the industry $100 billion a year - and producing more carbon emissions than every international flight combined. Transport firms currently waste time with inefficient processes and paperwork, missing opportunities for better communication and collaboration.

We built Qargo because the industry deserves better. Our solution eliminates tedious manual processes, helps carriers use their resources more effectively, and embeds digital collaboration in their day-to-day workflows.

With Qargo, the industry can optimise loads, lower costs and cut emissions.

If you’d like to build a better way forward, and be a driving force in an inspired team - come and join us at Qargo.

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