Business Process Expert Service
Il y a 6 mois
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
**Join us on our journey for a better tomorrow.**
**Business Process Expert Service**
- Do you want to make an impact on our future rental & service organization by defining the processes for our next generation business system?_
**Job Description**:
- The Atlas Copco Specialty Rental Division’s worldview is to enable our customers, our people and our societies to flourish in an increasingly complex world. Our vision is to remain the world's most trusted partner by solving complex industrial challenges with specialized agile solutions. Those are designed and implemented by passionate people who continually strive for new best ways._In this context we are looking for a Business Process Expert Service to join our Operations BPX team. In a constant evolving world it's important to stay ahead of the game. In doing so we are redefining, improving and further professionalising our global service processes.
The role of Business Process Expert Service is 'hands on' and will be key in redefining the service processes and implementing them in a Next Generation ERP landscape for the Specialty Rental division.
As Business Process Expert Service you will play a leading role in our expanding division.
**The position in general**:
- Represent the service department in the Next Gen ERP program
- Part of a team of highly motivated Business Process Experts
- Is the hands-on service expert in the Next Gen ERP solution
- Evangelize the solution to the BKU (Business Key User) community
- Helps shape the future way of maintenance work
- Act as change agent to help the depots implement the change
**Your responsibilities as a Business Process Expert Service**
- Interfaces with local service experts to gather and document business requirements, ensures these requirements are well understood by external ERP experts
- Actively participates in process team workshops which are being led by the Business Process Manager Service (BPM). Working with other BPXs and external ERP experts to design the future state processes
- Develops a good understanding of the strategic direction for the service process (to-be concepts)
- Participate and take responsibility in the different phases of the next gen ERP project (Preparation, fitment, realization, hypercare, harvesting and long term)
- Works together with local teams to engineer and map the ideal, future-proof service process. Paving the way to build this into the next gen ERP system.
- Provide the external ERP experts with knowledge of the AC business, service in particular
- Describe in detail the agreed to-be service concepts with the external ERP experts
- Determine together with the external ERP experts how we ideally match the next gen ERP to our service processes
- Advise on how to best use the new ERP solution within service, considering the envisioned to-be concept and different types of rental depots
- Accelerate user adoption of the new ERP system in the different regions
- Document the learnings and conclusions according to agreed documentation (architecture) standards
- Lead the activities required to secure success
**Experience requirements**
Solid background in service processes and technical knowledge on equipment
Experience with process mapping and process improvement projects
Experience with Agile ways of working will be a plus.
**Educational requirements**
Bachelor or university degree
Good command of English is a must, Dutch is a plus
**Personality requirements**
You are eager to learn new ways of working
You are ready to get things done and have positive attitude, even under pressure
You have a natural focus on details
You are able to effectively communicate to both business and technical individuals
You are open-minded and curious with a global mindset
You have excellent written and verbal communication skills
You have a high team spirit
**Additional information**
This position is preferably based in Boom, Belgium - although other locations can be considered in case you’re willing to travel to Belgium on a regular basis.
We offer you a permanent position in a booming business with lots of opportunities to grow
**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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