IT - Global Sites IT Services Lead
il y a 1 mois
Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
**_Job overview and responsibilities_**
**Key Responsibilities**:
- Global IT Support Strategy: Develop and implement a cohesive IT support strategy that aligns with the company's global operations and business objectives, ensuring consistent and high-quality IT support across all regions.
- Team Leadership and Development: Hire, lead, mentor, and develop regional IT support teams, fostering a culture of excellence, collaboration, and continuous improvement. Ensure teams are well-equipped, trained, and motivated to provide exceptional support.
- Service Management: Oversee the delivery of IT support services, ensuring they meet agreed-upon service level agreements (SLAs) and key performance indicators (KPIs). Continuously assess and improve processes, tools, and technologies to enhance service quality.
- Stakeholder Engagement: Act as the primary point of contact for IT support-related communications with stakeholders across AMER, EUR, and APAC regions. Build strong relationships with regional leaders to understand their unique needs and challenges.
- Incident and Problem Management: Ensure effective management of incidents and problems, minimizing impact on business operations. Lead critical incident response efforts and facilitate post-incident reviews to prevent future occurrences.
- Vendor Management: Manage relationships with external vendors and service providers, ensuring they deliver according to contractual agreements. Negotiate contracts and manage vendor performance to achieve optimal service levels.
- Budget and Resource Management: Develop and manage the IT support budget, ensuring efficient use of resources and alignment with the company's financial objectives. Plan and allocate resources effectively across regions to meet operational needs.
- Compliance and Security: Ensure IT support practices comply with relevant laws, regulations, and company policies. Collaborate with the security team to implement and maintain security best practices across all support activities.
**_Education and experience_**
- Bachelor's degree in Computer Science, Information Technology, or related field. A Master's degree is a plus.
- Minimum of 8 years of experience in IT support or service management, with at least 3 years in a leadership role managing multi-regional teams.
- Strong technical knowledge of IT infrastructure, systems, and support tools.
- Experience with ITSM frameworks (e.g., ITIL) and service management platforms.
- Proven ability to manage and lead teams in a multicultural and geographically dispersed environment.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to travel internationally as required.
**_Skills and behavioral competencies_**
- Result orientation, influence & impact
- Empowerment & accountability
- Team spirit, building relationships, collective accountability
- Strong leadership capability, executing as appropriate in the areas of responsibility
- Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
**_Language skills_**
English
- Be part of and contribute to a once-in-a-lifetime change journey
- Join a dynamic team that is going to tackle big bets
- Have fun and work at a high pace
- Have a high level of autonomy
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