Night Auditor

Nestled in the heart of Antwerp, **Crown Plaza Antwerpen** epitomizes luxury and hospitality. Our mission is to craft unforgettable experiences for every guest, ensuring their stay is nothing short of extraordinary.

Are you a master of hospitality with a knack for creating lasting impressions? We are on the lookout for a vibrant and personable **Night Auditor** to join our esteemed team. As the face of our hotel, you will be instrumental in weaving seamless experiences and delighting guests from around the globe.

As a Night Auditor, you will play a crucial role in ensuring the accuracy of financial transactions, providing exceptional guest service, and maintaining the security of the premises during the overnight hours.

**Responsibilities**
- Extend a **warm and genuine welcome** to all guests, setting the tone for their stay.
- Execute flawless **check-ins** and **check-outs**, orchestrating each guest's journey with precision.
- **Anticipate** and fulfil **guest needs** with finesse.
- Serve as a **fountain of knowledge** about our hotel amenities, local attractions, and cultural hotspots.
- Navigate diverse **guest inquiries** and requests with grace and efficiency.
- Conduct **nightly audits** of hotel accounts to ensure accuracy and compliance with financial procedures.
- Prepare and distribute **daily reports** summarizing hotel activities and **financial transactions.**:

- Assist with any **emergency situations** that may arise during the **night shift.**:

- Embrace **collaboration** with colleagues across departments to ensure a harmonious guest experience.

**Profile**
- **Enthusiasm and passion** for delivering **exceptional service** that goes above and beyond.
- **Charismatic communication skills**, capable of effortlessly connecting with people from all walks of life.
- A natural flair for **problem-solving** and thinking on your feet.
- Fluency in **English** and **Dutch** is a must; proficiency in additional languages is a delightful bonus.

**What to expect when working at Crown Plaza Antwerpen?**
- **Working Hours and Professional Environment**: Shifts include working from 11pm to 7am. You may be required to work weekends. This position is full-time, and we offer a permanent contract.
- **Collaborative Work Environment**: Join a dynamic and collaborative team that encourages the exchange of ideas and creativity.
- **Professional Development**: Access opportunities for ongoing training, professional growth, and skill enhancement.
- **Competitive Compensation**: Enjoy a salary aligned with the market, Sunday and night premiums, upselling premiums, as well as additional benefits such as CCT90, group insurance, meal vouchers, and eco-vouchers.
- **Well-being-Focused Company Culture**: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.
- **Advancement Opportunities**: Progress within the company through advancement and career development opportunities.
- **Discounts on Products/Services**: Did you know that Crown Plaza Antwerpen is part of the **Pandox** investment group? We own and operate six other hotels in Belgium:
The Hotel. Brussels

DoubleTree by Hilton

Hilton Brussels Grand Place

Holiday Inn Brussels Airport

Hotel Hubert Grand Place

Indigo Brussels City

Enjoy **attractive discounts** on rooms and restaurants across our various establishments.

As part of the **IHG group**, enjoy also discounts in our **hotels around the world**
- **Responsible Initiatives**: Contribute to company projects or initiatives focused on social and environmental responsibility.
- **Recognition Programs**: Be recognized and rewarded for your contributions through recognition and reward programs.

**What are the recruitment process steps?**

We have a company culture that advocates **diversity, inclusion, and equal opportunities**. Are you a person with a **disability** and need adjustments for hiring? Feel free to let us know.

We look forward to welcoming you to Crown Plaza Antwerpen